Khách sạn 5 Sao tại Đông Java, Indonesia

Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming. The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.

The Junior suite was very spacious but the furnishing could make a little more sense. For example the bedside table was just a round table without any drawers. The bathtub water outlet protruded to half the width of the bathtub and was a danger for little kid's head. Body lotion, which we expected to be a basic amenity, was not available even when requested. Breakfast was a good spread but protein choices were very limited. There are some kid activities but all with separate charges.

Đây là một khách sạn tuyệt vời với dịch vụ hiếu khách xuất sắc, hầu hết nhân viên đều nhiệt tình giúp đỡ và bạn có thể cảm thấy an toàn khi lưu trú tại đây. Lễ tân cũng rất hữu ích và cung cấp tất cả thông tin cần thiết. Phòng rất sạch sẽ và tất cả các chức năng đều hoạt động tốt. Cảm giác lưu trú giống như ở nhà vậy. Các tiện nghi của khách sạn cũng rất tốt và dễ sử dụng. Đây là một kỳ nghỉ đáng giá.

Booked for my friend, she brings her husband and her daughter. Her daughter very sureprised with their hospitality, every staff are welcome and give their big smile. The pool and jacuzy was so good, the room quite comfort but she said the breakfast should be improve for the taste.

Giá ngày càng được điều chỉnh theo cơ sở vật chất. Thông thường bạn nhận được 4 chai thủy tinh khoáng, nay là 2 chai thủy tinh bằng nhựa. Dịch vụ lễ tân rất hữu ích. Dịch vụ đóng mở cửa cần được đào tạo lại để tôn trọng khách vì đây là khách sạn 5 sao.

Best part of the hotel is their staffs. All are friendly and try their best to help. All good except AC is inconsistent. It turns off middle of the night. Also water pressure is low. Breakfast is reasonable. Other than that, all good.

This hotel stands out in Surabaya for its high standard of cleanliness. The bedding was impeccably maintained, providing a genuinely comfortable and restful night’s sleep. The service was professional and discreet. I accidentally left a shirt in my room, and the staff promptly contacted me to inform me — a level of attentiveness that reflects well-managed hospitality. I would not hesitate to stay here again on my next visit.

I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure! I found nice squirrel to live in the tree nearby