Khách sạn 5 Sao tại Đông Java, Indonesia

Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming. The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.

The Junior suite was very spacious but the furnishing could make a little more sense. For example the bedside table was just a round table without any drawers. The bathtub water outlet protruded to half the width of the bathtub and was a danger for little kid's head. Body lotion, which we expected to be a basic amenity, was not available even when requested. Breakfast was a good spread but protein choices were very limited. There are some kid activities but all with separate charges.

Đây là một khách sạn tuyệt vời với dịch vụ hiếu khách xuất sắc, hầu hết nhân viên đều nhiệt tình giúp đỡ và bạn có thể cảm thấy an toàn khi lưu trú tại đây. Lễ tân cũng rất hữu ích và cung cấp tất cả thông tin cần thiết. Phòng rất sạch sẽ và tất cả các chức năng đều hoạt động tốt. Cảm giác lưu trú giống như ở nhà vậy. Các tiện nghi của khách sạn cũng rất tốt và dễ sử dụng. Đây là một kỳ nghỉ đáng giá.

Booked for my friend, she brings her husband and her daughter. Her daughter very sureprised with their hospitality, every staff are welcome and give their big smile. The pool and jacuzy was so good, the room quite comfort but she said the breakfast should be improve for the taste.

Giá ngày càng được điều chỉnh theo cơ sở vật chất. Thông thường bạn nhận được 4 chai thủy tinh khoáng, nay là 2 chai thủy tinh bằng nhựa. Dịch vụ lễ tân rất hữu ích. Dịch vụ đóng mở cửa cần được đào tạo lại để tôn trọng khách vì đây là khách sạn 5 sao.

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!

Best part of the hotel is their staffs. All are friendly and try their best to help. All good except AC is inconsistent. It turns off middle of the night. Also water pressure is low. Breakfast is reasonable. Other than that, all good.