Khách sạn 3 Sao tại Washington, Hoa Kỳ

Location is convenient for South Tacoma. Public areas and rooms clean. Not that it is a located in commercial urban area with theft, I saw a van window was broke in to and tools were stolen. If you stay anywhere, park away from the fence in well lighted area and do not leave any valuable in your vehicles. ***** and theft are problem all over many states, so must protect yourself.

We arrived early after long drive and they usually charge $50 for early check-in, but the receptionist was super nice and let us in. Breakfast is good! They even have the waffle machine onsite! I like their sausage gravy too!

Easy check in, customer friendly and nice. No lift, must carry luggage up stairs to the room (2 bedroom penth house), level 1 is king size bed with table and chair with ensuite toilet, upstairs is queen size bed with ensuite toilet. Room is big with kitchen,electric hob, pot, bowl, plate, fork, spoon, knife, chopping board, pepper, salt, dish wash detergent, A lot of hanger for clothes, got iron board and iron, washing clothes is usd 3 per wash for 30mins and dryer is usd 3 per dry for 60 mins. Can Request for basket to put Washed clothes on dry clothes in basket, get it from reception. Everyday got breakfast, good variety, fruit juice, milk, coffee, chocolate milk, normal milk, yogurt, takeaway nicely packed burger jimmy Dean burger), pancake, has brown, scrambled egg, hard boiled egg, meat patty, black bean, vegetable (corn, carrot, green bean, long bean), got garnish and miso soup, quaker oat with different flavours. Got free sauces like tomato sauce, barbecue sauce, peanut butter, maple syrup, Nutella, grape and strawberry sauce. Juices available are apple, cranberry, orange juice. There is free plain bread for you to toast your bread in toaster. Car parking is free. Bath room with body wash, hair shampoo and hair conditioner. They will give floor mat, big bath towel, hair towel, basin towel. There is hair dryer (don't bring ur own hair dryer like Dyson supersonic if urs is singapore three pin plug coz voltage different cannot use in USA). There is 3 TV in total, one at living room, 1 in level 1 room another TV in level 2 room. There is fridge with freezer in the kitchen. I love my stay at residence inn!!

Nhân viên khách sạn thân thiện nhưng không hữu ích. Máy giặt không hoạt động sau khi tôi trả tiền và cho quần áo và bột giặt vào, sau đó tôi gọi đến lễ tân, sau đó họ nói với tôi rằng máy giặt không hoạt động. Tôi hỏi họ tại sao họ không đưa ra thông báo, lễ tân nói rằng họ chỉ phát hiện ra khi tôi gọi. Lúc đầu, họ yêu cầu tôi đợi đến sáng hôm sau, sau đó họ có thể gọi cho công ty máy giặt để cố gắng hoàn lại tiền cho tôi. Dù sao, họ không chắc chắn về việc tôi có được hoàn lại tiền hay không!!! Cuối cùng, sau khi trao đổi qua lại, lễ tân đồng ý hoàn lại tiền mặt cho tôi và đưa một ít bột giặt để chuyển sang tầng khác giặt đồ. Tôi đến Seattle muộn vào khoảng 11 giờ tối cùng với chiếc xe. Tôi đã trả phí đỗ xe hàng ngày. Vì tôi sẽ rời Seattle chỉ vài giờ sau khi trả phòng, họ nói với tôi rằng tôi không thể để xe trong gara cho đến cuối buổi chiều vì họ cần chỗ. Tôi nói rằng tôi đã trả ”phí theo ngày”, vì vậy về nguyên tắc tôi có thể đỗ xe đến cuối buổi chiều, nhưng họ bảo tôi không được, tôi có quyền nhận phòng muộn và họ không thể làm gì để kéo dài thời gian đỗ xe của tôi đến cuối buổi chiều. Tôi hỏi họ xem đó có phải là quy định không, họ nên ghi rõ trong phần mô tả và thông báo trước cho khách, đặc biệt là những khách quốc tế có thể có cách hiểu khác về ”phí theo ngày”. Cuối cùng, họ cho phép tôi đỗ xe đến 2 giờ chiều, quá sớm đối với tôi và tôi cần thay đổi hoàn toàn kế hoạch của mình tại Seattle do vấn đề đỗ xe. Tóm lại, thái độ chung là họ rất tiếc nếu khách gặp bất kỳ vấn đề nào, nhưng họ không thể giúp được nhiều!!!!!

Tôi đã ở đây ba lần. Lần này dịch vụ khách hàng nổi bật. Tôi đã yêu cầu mọi thứ 4 lần trong suốt thời gian lưu trú. Tất cả các phản hồi đều nhanh chóng, dễ chịu và chuyên nghiệp. Vị trí tuyệt vời vì nằm n*** cạnh thư viện hiện đại của họ. Tôi đã ăn tại nhà hàng fogo de chao cách đó vài dãy nhà để thưởng thức quầy salad trưa tuyệt vời của họ. Nơi này có mọi thứ và hơn thế nữa.

Wrote a review directly to the hotel so will keep this shorter. Check in clerk was amazing.. but Husband stuck in elevator for 20 minutes no one helped until I climbed down from the 5th floor to the lobby with my baby and my pregnant stomach. Responded to pretty rudely by other person at front desk Beautiful hotel and location is amazing Room was a little on the dirtier on the other side Small fruit flies flying in the sink , pillows were dirty some lights didn't work Didn't really care about those things until was told hotel denied this elevator incident happening. Conflicted if I would ever stay here again. Contacted trip.com and even though it is not their fault they still provided comfort and support but the hotel denied this even happened ??? So leaves a very bad taste in my mouth. Expected something different from a nicer hotel like this

The staff is great. Super friendly and accommodating. Checking was a breeze on Thursday afternoon. The hotel itself has a very nice small front lobby/breakfast area. This is the only area that appears to be updated and kept super clean. We had stayed here years ago and I think things have slowly degraded since our last visit. Our first night we stayed in a standard queen room. The main hallways and rooms are really starting to show their age. They are superficially clean but when you look a little closer the stains and blems start to show. Bed was incredibly hard almost like sleeping on a box spring. After a bad night trying to sleep in this room we asked for another room and upgraded to a king suite. The suite rooms are much larger in size with a separate bedroom and pullout couch. Same issues though, the couch had stains that we could not even begin to identify and probably would have lit up as a rainbow under some black light. Had to throw a sheet over the couch just to be able to sit on it. The cabinets holding the microwave seemed to be bending under the strain and we didn't dare touch them as it looked like they were going to fall right off the wall. The location is a little tricky the first time you try and locate the place, its tucked back off of a side road by the freeway. Overall this is a mid range hotel with decent pricing. Would love to see some updates done before we go back to it.

There were other cheaper hotels I could have chosen but this one had free breakfast on Christmas morning so that was what got my attention. When I arrived at my room, it was very cold. The fan was set for AC. And on Christmas Eve, we didn't need cold air. This was the first domino that made a series of unfortunate events: I tried to set the fan to heat but it looks like it is set only for AC or fan (blowing cold air). We were just too tired to call the front desk to request a different room. My girlfriend then took a shower with super hot water. She didn't turn on the fan in the bathroom or close the door as she wanted our room to heat up. The vapor got soooooo thick in the room that it set off the fire alarm. I jumped on the bed looking for the reset button but I cut my finger in the process. There was no silence or reset button. I called the office right away when the alarm turned off and explained the situation. I feel sorry for the few guests that stayed that night. The hotel is in excellent condition, one of the best maintained in Yakima. I just wanted to add that we people do goofy things and what we did was goofy. I know we would not have set the alarm off if the air fan could be arranged from AC to hot air given that it is December and we don't need AC in the room, just a thought.