Khách Sạn Có Bữa sáng Tại Pennsylvania, Hoa Kỳ

It was a good experience but I’d like to follow up on the release of my security deposit. The release of the timeline I believe is 5-7 business days and I expect my money back today - March 17th but as per checking, it is not reflection in my debit account yet.

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This was a great location, hotel was nice, and clean as well. The staff was very friendly, greeted with a smile.

Hotel was very nice and the room felt like home. I didn’t like that it didn’t tell me if the room had a shower or tub even after putting the child’s age. That’s a little frustrating because it’s kind of hard to wash a 3year old up in a shower. My room was non-smoking but the room smelled like old smoke so I cleaned very good to get that smell out which wasn’t too bad at all. The staff who worked the night shift I have a few problems with. I don’t think she may be mean or a mean person but she’s definitely not a peoples person. Her attitude was very rude dry and cut-off. When asking her anything she made us feel like we were annoying her and she lied to our face about the room she put us in. She tried to say the room says shower only but couldn’t provide where it say that because it said or tub and I know when you arrive for check-in they will give you a room that’s available according to your reservation. There was no option for me to request or make sure a tub was in the room. She did pick up on us taking her interaction with us as rude and tried to make it somewhat better. She doesn’t smile and have a look on her that says I don’t want to be here or deal with this. I didn’t like that the description doesn’t match a lot of the things at this location and probably wouldn’t have booked here had I know they didn’t have no kid activities besides basketball and miniature golf. I love that it’s next to a lot of shopping stores and din-in and out restaurants that are walking distance. I just advice you to either contact the hotel or whoever you are booking certain details because this happened twice picking a room that’s available according can be giving with either one regardless of the child age.

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

For us the location was great! The rooms were clean and the beds and pillows were very comfortable. Service, for the most part, was very good, with the only exception being the gentleman who manned the front desk on arrival. Not friendly at all. It felt like we were an interruption. Breakfast was your standard fair. Scrambled, powdered eggs and sausage or bacon, and make your own waffles. Coffee, juice choices, bagels, and packaged sweets. It was good and it does make for a fast and convenient meal. The WIFI on our floor was horrible! In this day in age, this is unacceptable! I ended up using the computer by the breakfast area to set up our outgoing flight! The building is becoming dated but, there was construction going on so perhaps they are updating. The bathroom did not have a fan or any towel racks. Unfortunately, it appears that people have been using the shower curtain rod as it is tilted downward and you really need to make adjustments to avoid a wet floor. There are no handles for the physically impaired. Getting in and out of this slippery bathtub is difficult. Our toilet tank had a leak and frequently had to reload water. Finally, the HVAV is good and it is also loud. But if you have traveled a lot, this is fairly common. An extra note. We decided that we really didn't need a rental and would use Lyft/Uber. It worked well but there is rarely a car nearby. We made sure we allowed time to get picked. Because of its location and that it was typical of a hotel of this ranking, I would stay there again.

The staff was very nice and friendly. The chlorine smell was overwhelming in the lobby and it was even worse in the pool area. We couldn’t stay in the pool area for more than 5 minutes before we had rashes and had trouble breathing because of the chlorine. The room was not that great a broken receptacle cause me a minor zap. A random chair in the far corner that seemed wedged against the wall had a water stair or something on the foot rest part (we stayed away from that it looked like it had seen better days or was ready to just give up. Broken security lock on door, burn in curtain in a non smoking room, the curtain was hard to close, broken door stop on bathroom door, shower curtain was much too small for the shower which cause water to end up on the bathroom floor so much so that the bath mat couldn’t keep the floor without a small puddle. For a two night stay for two people we were given 3 towels. Thankfully I always bring my own towels. The jacuzzi tub was amazing though after we cleaned and disinfected it. The bed was extremely comfortable. Breakfast was nice. The incessant pounding that started the second morning at 10am and went until who knows when ( we got so sick of it we drove over to Hershey for the day around noon). The first day at 4pm was when we first noticed the pounding at 6:30 we went for dinner because the noise was a bit much and came back around 9:30pm. The next day (second day) we found out when it started again it was construction 3 rooms away they were putting in flooring.

I recently stayed at the Nittany Lion Inn for 4 nights and 5 days, and I cannot say enough wonderful things about our experience. The rooms were great — clean, spacious, and extremely comfortable. The hallways were absolutely amazing, lined with bookcases and cozy seating areas, all surrounded by fascinating history that truly made the Inn feel special and unique. The mocktails at Triplets were delicious, and the coffee at the café was just as impressive — such a treat during our stay. We were in town because my daughter danced at THON, so we were coming and going at all hours. It was incredibly comforting to be somewhere that felt so safe, welcoming, and conveniently close to everything we needed. Every single staff member was absolutely incredible. I never once arrived or left without someone opening a door for me — that level of attentiveness and hospitality does not go unnoticed. Everyone was warm, knowledgeable, and genuinely helpful throughout our entire stay. I do need to especially mention Claire. From the moment we arrived until the day we left, she made our stay so comforting. When my flight was canceled, Claire went above and beyond to ensure my son and I were taken care of. She helped us navigate our travel changes and made a stressful situation so much easier. Her kindness and professionalism truly stood out. Thank you for making what was already a meaningful trip even more memorable. We will absolutely be back!