Khách Sạn Có Bữa sáng Tại Madinah, Ả-rập Xê-út

Overall, my stay was good. The staff were generally friendly, though the check-in experience was a bit unpleasant at first. Thankfully, things improved afterward thanks to Ms. Bayan’s excellent assistance. However, the hotel feels overpriced compared to other options located very close to Al Haram in Medina. One major downside was the corridors — they were often full of leftover food left outside rooms, which was unpleasant and gave a poor impression. Security personnel needed further training to be more customer friendly

The hotel has a great location which is very close to the Prophet mosque, so it’s so convenient to go easily to pray for each prayer time in the mosque. The staff are so friendly and polite, the hotel is clean and also the breakfast buffet was very delicious and have different kinds of food.

I am not going to deny all the good points despite one terrible encounter. - excellent location, near Haram - connected to a mall - a lot of shops and restaurants nearby - staff in general was good -housekeeping people are amazing! One shocking encounter is when I called the reception early in the morning as my old father had fallen from his bed and I needed someone to help me pick him up. The heartless man at the reception said there is no one to help. Later he did send someone and then I called again to ask them to help me call an ambulance and he said ‘isn’t the guy there already’? And i was like yes, but that guy is not a doctor! I need a doctor That cruel guy didn’t offer any help and said i’d have to call the ambulance using my own phone. Luckily, it was not a serious emergency for my dad at the end but imagine what could have happened. Maybe the staff needs to show more humility and be human instead of thinking about their reputation only! Absolutely traumatized by this experience.

We had originally booked another hotel but upon arrival there we immediately canceled our reservation and were looking for another hotel in the area ASAP, something clean, close to Masjid Nabawi and fairly priced.  We knew the name and brand; however, we saw two Intercontinental hotels and went with the one we felt had a slight edge or advantage. The hotel was built many years ago and we were informed that it is in the planning process of a renovation so we knew ahead of time what to expect. It has signature blue carpet and a 1950’s/1960’s vibe that I personally adored (almost out of a James Bond movie with Sean Connery).   Everyday we stayed at the hotel, it grew on us.  The view outside was heavenly mashAla.  Remember you can open the window haha some people I imagine think they can’t.  It such an experience and you have to do it.  Most importantly, however, the sweatheart staff and how accommodating they were, you forget you’re staying at the Intercontinental and imagine you’re at your friends house.  Again, We had an amazing window view and could see in the direction of Uhud.  All The cafe’s are right outside of the hotel, the mosque is literally right outside the hotel and down the walking path, maybe a 5 minute walk.  Plenty of pigeons to feed, affordable Ubers/ Taxi right outside, you can walk to Uhud you can walk to Quba, you can do it all.  And the best part, the check-in/help desk are right in front of you when you walk in to the lobby.   Side note: if you enjoy peoppe watching , you get a great view from your hotel room to the outside.  They have a coffee bar in the Lobby with free dates and Arabic coffee (world class) and this hotel served the best Breakfast and room service food I’ve ever had and I’ve been to 51 countries, aged 44.  It was even at par or better maybe than the Jabal Omar in Mecca we stayed at.  You absolutely cannot lose out by staying at this hotel.  If you have any issues pick up your room phone and dial any one of the prompts and someone will alleviate any issues you have.   The hotel executive management were world class and again treated me like a friend/family.  Based off our repertoire I’d come back to this hotel because Sister Khadijah and staff were so amazing mashAla.

I recently stayed at this hotel and can confidently say that the experience exceeded all expectations. From the moment I arrived until the day of departure, everything was handled with exceptional professionalism, care, and attention to detail. The level of service provided truly felt outclass and made the stay both comfortable and memorable. One of the most impressive aspects of the hotel was the cleanliness. Every area—whether it was the room, bathroom, corridors, or common spaces—was spotless and extremely well maintained. Housekeeping deserves special appreciation for their consistency and dedication. The room was cleaned thoroughly every day, fresh towels were provided, and everything was arranged neatly, giving a real sense of comfort and hygiene. The staff were outstanding. They were polite, respectful, and always willing to help with a warm and welcoming attitude. Any request or question was handled promptly and professionally, making us feel genuinely valued as guests. Their hospitality created a relaxed and positive environment throughout the stay. The room itself was well equipped, comfortable, and thoughtfully arranged. The bed was very comfortable, allowing for a restful sleep, and the overall atmosphere of the room was peaceful and pleasant. Everything worked perfectly, from lighting to amenities, which added to the stress-free experience. Overall, everything about this hotel was perfect—from service and cleanliness to comfort and management. It is rare to find a place where all aspects are maintained at such a high standard. I would highly recommend this hotel to anyone looking for quality accommodation, whether for family, business, or religious travel. I will definitely choose this hotel again in the future and would not hesitate to recommend it to others. A truly excellent stay from start to finish.

Very outdated and customer service is terrible. Rang reception from hotel room no answer (2 times) than had to go to reception to complain safe don’t work, they turned up next day to sort it out.