Khách Sạn Có Quầy bar Tại Stockholm, Thụy Điển

I recently stayed at this hotel with my family, hoping for a relaxing break. However, our experience was far from what we expected. Upon check-in, there was no mention of any building works taking place. It wasn’t until later that we noticed a small sign in the hotel lift, casually mentioning that disturbances might occur between 9 AM and 5 PM from Monday to Friday. Unfortunately, this warning was not only insufficient but also inaccurate. We were rudely awakened at 7:15 AM by loud drilling, far earlier than the supposed start time. When we went down for breakfast, we were shocked to find that the building work had already begun, well before 9 AM too. The noise and disruption made it impossible to enjoy and certainly not a relaxing start to the day. The coffee was dreadful, as another reviewer had mentioned, and the breakfast experience was further marred by the staff’s lack of attention. If you are lucky enough to have your table wiped, don’t expect it to be done with a clean cloth or any cleaning products. Rooms shabby, location however is good. The situation worsened after we checked out. Despite having prepaid for our stay through Trip.com, we were charged again on our credit card for the entire stay, 24 hours after departure. This has resulted in the hassle of trying to get the hotel to refund us from overseas and we’ve had to engage our credit card company to assist with the dispute. While Trip.com has done their best to secure compensation for the building work disruption, the hotel has been utterly uncooperative occurring to trip.com seniors. Adding insult to injury, we didn’t even receive a goodbye when we checked out—just a lacklustre experience from start to finish. This hotel is part of a large chain it seems, but it’s clear that they are not customer-focused at all. I would strongly advise reconsidering whether they deserve your money. There are plenty of other places that understand the basics of hospitality….. improvements needed!

Excellent location next door to the Airport Express train and bus stations. There's a well-stocked supermarket at the station with a good variety of locally produced items like chocs and jerky to buy home as gifts. It takes just a couple of minutes walk down the road to reach a Hop On - Hop Off bus pickup/drop-off point. In the evenings, there's complimentary water, tea, apples and toffees/mints at the spacious lobby. Very helpful frontline staff who provided clear directions and restaurant recommendations.

Wonderful location, the shuttle bus stops near the doors. The trip to the airport takes 5 minutes. Clean and nice room, amazing staff. The pillows were uncomfortable, the blanket was synthetic. Expensive breakfast. The hotel has sauna and pool.

The room was so spacious for 6 bunk beds. Everything was good except one last night. There was a group of men running and making a lot of noise outside the room about 2 hours from 10 pm to midnight. 🫩 I had to go to airport at 4 a.m. So, it was very bad night for me.

The room was clean, warm, and decorated in that simple but elegant Scandinavian style. The staff were friendly and always happy to help, even offering recommendations for local places to eat and explore.

Location is good near train station and shopping area but hotel looks old tho think they are going through some renovation inside, my room was spacious but a little hint once enter room it’s treasure hunting super irritating haha I have to hunt for my bedroom slippers toothbrush and kettle 😂 please ask for city view if possible cos once I open my window blind I’m like a prisoner inside looking out to an enclosed hotel rooms walls no view at all (please refer to my pictures) also I think it’s the European staff working culture and attitude cleaners are not detailed same as Marriott Denmark where I came from haha they gave me a half used small bottle hand cream then half side of slippers disappearing then some days they left their dirty cloth on my sink counter 😫 also not sure if they clean the toilet thoroughly or not cos if yes they would have noticed a faulty shower head and reported it to be fixed right? .. 5 days and the water is still sprouting out each time I turned it on goodness me! 😆(I wish I can post video of it) Hotel food so so only meatball super salty eating area a bit dirty but a few serving staffs are very polite but was kind of disappointed with their hotel manager and security personnel I was molested during breakfast and none can help me out unless I make a police report it was a sucks day for me but overall Stockholm Sheraton can stay

I wanted a large room, so I chose a family type room. It has a large window and a feeling of openness. It was nice and spacious. Breakfast was also excellent! I especially like the granola and scrambled eggs. The only thing that bothered me was that the towels were frayed and the sheets were torn. I think some linens should be replaced with new ones.