Khách sạn 2 Sao tại New York, Hoa Kỳ

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

Lần đầu tiên tôi ở khách sạn này, tôi đã viết một bình luận tiêu cực, vì một cô nhân viên làm thủ tục nhận phòng rất thiếu chuyên nghiệp ....... Lần thứ hai của tôi cách đây vài ngày, tôi phải nói rằng: Tôi đã được anh Meaghan ở quầy lễ tân chào đón rất nồng nhiệt. Dịch vụ 5 sao! Anh ấy chào đón tôi rất chuyên nghiệp, lịch sự, anh ấy dùng mọi từ ngữ để chào đón khách, Chào buổi chiều thưa ông, ông khỏe không, tôi có thể giúp gì cho ông, ông có đặt chỗ không, anh ấy cũng đặt cho tôi một chiếc taxi vào sáng sớm, anh ấy cũng cung cấp cho tôi một thực đơn đồ ăn nhẹ trong trường hợp tôi muốn ăn gì đó ..... Khách sạn nằm trong khu vực gần đường cao tốc, gần sân bay, không có gì xung quanh, không có quán bar, không có nhà hàng, không có cửa hàng ...... thật tuyệt khi ở lại một đêm trước chuyến bay sớm, giờ họ cũng có thứ gì đó để ăn. Cảm ơn anh Meaghan (tôi hy vọng tên anh là đúng) anh làm cho khách vui vẻ khi ở lại.

Everything was excellent no complaints, receptionist was very nice

Very decent newly renovated place. Hot tub and pool were warm. My kids appreciated the pool room being nice and toasty.