Vibes and services are top notch. Feeling very warm and cozy inside the hotel. And Fujiki chan kept saying thank you very much after each sentence is very cute too :)
Arriving at the train station, I found out the shuttle bus for the hotel wouldn't arrive for another 45 minutes, so we opted to walk there. It takes about half an hour but going uphill in the blazing sun was a bit torturous. The driveway is also very steep, so beware if you have a lot of baggage. Hotel has a wealth of history. It hosted a lot of famous guests in the early 20th century. Modern hotels are sterile in comparison. It's an old building, so is draughty and full of ancient furniture. This may be a turnoff for some but I found it completely charming.
All the staffs are professional, very service oriented and special mention to the room service is super super prompt! Room amenities are luxurious! Bed and blanket is so fluffy! Breakfast portion is huge and fresh. We were able to use the shuttle service for check in and out, only got a cab at the Nikko train station when we return late at around 7pm.
Fantastic service and experience. Seamless check-in from the moment we were greeted at the front porch all the way being orienteered around the hotel and escorted to the hotel. Facilities immaculate, especially loved the Onsen. Information regarding our dietary requirements have been communicated well through the different teams at the hotel.
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