Khách sạn 3 Sao tại Goa, Ấn Độ

I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros. Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression. We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice. However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep. We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel. The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional. Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website. We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns. Yours faithfully,

The hotel is at good place. Rooms and foods are fabulous. Service is excellent. Next time when i visit goa will definitely stay here only

It is a very good property at a nice location. Food is awesome but service is very poor. Breakfast buffet area is not very well maintained with a lot of flies. Zodiac restaurant service is also poor. Good for a 1 time stay but not repeat worthy.

I went during the monsoon season and the hostel had to take precautions to prevent any flooding, by putting up huge covers which kind of made it seem like it was under construction. So if you are going during the monsoon season don't be surprised if it doesn't look like the pictures. I had no complaints as at least it prevented flooding. The staff were all amazing and very nice, just not it is a cashless hostel so everything is through their app. I went during off peak so not much of a hostel vibe and people mostly sticked to their own groups. Nothing much around the hostel except a few cafes but has a very calm and relaxing environment. It is also a 5 min walk to Mandrem beach where u can walk ***** the full beach to go to Arambol and also to Sweet water lake. All in all service and cleanliness was great, location was alright and not much facilities except a small pool.

Interiors are in good condition. Its superb. Room was clean however the cleaning was done only by wiping throughly. Seen dust on the cornersbin the rooms and bottom of tea tray. No space after keeping bed. No way to dry towel and wet clothes. Bathroom is very small in size one can not easily moce while having bath. Repeatedly poking toilet commode. The name of the room is executive but it's really a small sized lowest category of room and the price is little hire compared to similar sized rooms in other property.