Khách Sạn Có spa Tại Samarqand, Uzbekistan

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

Khách sạn tuyệt vời! Vị trí thuận tiện – chỉ cách Quảng trường Registan và các điểm tham quan chính của Samarkand vài bước chân, với rất nhiều quán cà phê và nhà hàng. Buổi tối, có một màn trình diễn ánh sáng tuyệt đẹp gần Quảng trường Registan. Nhân viên khách sạn rất thân thiện và nhiệt tình. Chúng tôi nhận phòng muộn vào đêm khuya, và một nhân viên đã chào đón chúng tôi, làm thủ tục nhận phòng và giải thích mọi thứ. Khách sạn được trang trí rất đẹp. Phòng được dọn dẹp hàng ngày và mọi thứ đều sạch sẽ. Bữa sáng tự chọn rất ngon. Tuy nhiên, thực đơn hơi hạn chế, vì vậy tốt nhất nên đến sớm, tốt nhất là trước 9 giờ sáng.

We were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels. The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable. This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.

Hotel itself was amazing. Very clean & posh. Breakfast was wide of selections. Swimming pool & spa was fun way to relax.  When we ask, they happily made us late check out. Very grateful! Vey much enjoyed staying.  Only downside was location, although it's close to a park, we found it hard to find yandex. It was quite expensive & took 10-15 mins to arrive. Since we have been using yandex many different cities, this time was the most hassle.

Hotel itself was very clean, great location. Staff were very nice.