Khách Sạn Có Spa Tại Perth và Kinross, Vương quốc Anh

This venue is really a hidden gem up to a point , the Chef and kitchen ( paticularly the Haddock and Poached Eggs at Breakfast which is Michelin Star level ) the spa and swimming pool are kept to a good standard of hygene , however there is a serious problem with service which is evident from the staff behind the bar ( Saturday 4th May to be specific ) where it was plainly evident for all of the guests seated in the lounge to witness the grief that was being given to the Restaurant Host and other waiting staff by the two individulas behind the bar who were making their life's a misery by poor attitude and unhelpfulness when rightfully they were chasing restaurant drink orders which were painfully slow on deliverance attributed totally to the ineptness of the bar staff . Its about time that Providence Hotels boss Mr Neil Hughes and Blantyre Capital and Fairtree Alternative Real Estate were made aware of this as it is not fair on the efforts made by the other staff who are being dragged down needlessly by the bar staffs under performance , ineptness and demeanour .

The hotel promotes itself as Dog friendly but it only accommodated dogs in the annex bedroom. Dogs are not allowed in any part of the main hotel reception, dining area etc so it’s not really a dog friendly hotel. As owners our movements were restricted as it wasn’t appropriate to leave our dog in an unfamiliar location unsupervised as he became very distressed. Dog friendly hotels usually allow owners to bring dogs into reception areas and dining areas. If I knew this was not possible I would never have booked. On a positive note the young man Rory working in the dining room gave a great standard of service, listened to our concerns and couldn’t be anymore attentive. It is important to highlight this and obvious how hard he was working whilst we where there😀 please note the photo uploaded was taken in another local dog friendly hotel ‘Mckays’ which did actually allow dogs in the bar and communal areas as it should be.

The double bed was a pathetic mattress. In this day and she comfortable beds are basic. The lamp shade was broken in our lodge and the carpets need replaced. Room 501 living room Has a strong bad doggy type smell. We couldn’t relax in the living room. It was either from the rugs or sofas. These lodges are tired and need updated. The bathrooms are dingy. The bedrooms are dark with poor lighting. Not good!

We enjoyed our stayed as a family but the service and food in the buffet style restaurant at night was very poor as food was cold and we were finished eating before we received our drinks. We eventually managed to speak to a manager about it. However, we have stayed before and ate in other restaurants and they were good. Upgrades to winter garden bar were nice but again service for drinks very slow. Overall a 6.5/10 stay.

After checking in online, we got to the hotel and they could not find our booking then in the confusion we were asked if we had paid. After time booking was found. We did not have any further problems.

Beautiful place and friendly staff, loved the pool and breakfast was excellent with views over the loch.

古堡酒店！非常棒的體驗