Khách Sạn Có Spa Tại Rio de Janeiro (bang), Brazil

After reading so many bad reviews about the hotel i didnt expect much. But exactly the opposite happened. Checkin went fast, room was big and clean, the staff was helpful and friendly. The location and view from the top floor exceptional. You cross the street and you are on the beach where they provide complimentary beach chairs, umbrellas and towels. On our last day Vitoria allowed us to keep our room until evening at no extra cost, bcs our plane didnt leave until eight oclock. We definitely will be back on our next trip to Rio.

Decepcionado. Eu já havia estado uma outra vez no hotel, contudo dessa vez foi bem decepcionante. Atendimento na piscina péssimo, pessoal muito desatencioso, serviço demorado. Na recepção também outra lástima, muito despreparo, falta de educação e soberba. Houve um caso a parte que o hotel seque pediu desculpas a nos hóspedes, e bem constrangedor. Não vale o preço que cobra, tão pouco reflete a marca Fasano que estampa na fachada. Ao Grupo Fasano, sugiro uma intervenção no hotel do Rio, pois ele pode manchar sua forte marca de luxo, bom atendimento e respeito ao cliente.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

I booked JW Marriott Copacabana because, surprisingly, the price wasn’t much higher than nearby 3–4 star hotels. The location is truly premium, right on Copacabana Beach and the rooftop overlooks the entire beach, which is a huge plus. My room faced the inside of the building, so I had to keep the curtains closed the whole time for privacy, which made the room quite dark. That said, the room itself was spacious, clean, and comfortable. Staff were generally nice, but everything felt quite slow check-in, check-out, room service requests, and even housekeeping. Breakfast was good in quality but exactly the same every day. Getting a table in the morning was also frustratingly slow; at one point around 10 people were waiting, and it took about 10 minutes just to be seated. The rooftop views are amazing, but the design is honestly very awkward and outdated. The pool is at the back with almost no view, when it could easily have been a stunning infinity pool. The bar area felt cheap, and the thick glass panels and wide columns made it hard to enjoy the view or take good photos. The whole rooftop design felt very old-fashioned. Overall, the hotel feels stuck in time. It’s a bit sad, because with such an incredible location, a modern renovation could easily make this one of the best hotels in the world. For the price I paid, I was still satisfied, but it definitely didn’t feel like a true luxury experience.

Foi minha primeira hospedagem em hotel, fui muito bem tratada do início ao fim. As instalações super novas e atemporais. Muito lindo os jardins, tudo muito bem cuidado. A comida impecável, os funcionários te fazem se sentir em casa. Super recomendo.

Superbe boutique hôtel au cœur de Copacabana et à courte distance d’Ipanema Vues époustouflantes sur la mer Personnel exceptionnel de gentillesse  Chambre spacieuse et service irréprochable  Ne pas hésiter

Bardzo fajny hotel. Super lokalizacja przy samej plaży. Dużo miejsca wokół do spacerowania, jazdy na rowerze itp. Plaża przepiękna, idealna do plażowania i surfowania. Hotel za darmo zapewnia leżaki, ręczniki i parasole. Wyżywienie w formie Half Board idealne. Nieco głośno jest od strony oceanu i ulicy. Uszczelki w oknach były już wysłużone ale nie miało to wpływu na nasz pobyt. Świetny basen na dachu z super widokiem. W sobote grał nawet DJ! Polecam ten hotel.