Khách Sạn Có Wi-Fi Tại Texas, Hoa Kỳ

The Front Desk is only one person in charge , also doing the shuttle picking up, so take 40 minutes waiting in the airport

Overall me stay was great. It was right downtown which was close/ walking distance to a lot of places. They also had several restaurants. I went to the one on the second floor forgot the name but the bartender at night was top tier. I would definitely eat their again.

Vị trí gần sân bay và có xe đưa đón theo lịch trình đón và trả khách ở lề đường bên ngoài tầng đến vào lúc nửa đêm. Người lái xe rất thân thiện, phòng sạch sẽ và bãi đậu xe miễn phí. Hầu hết hành khách đi qua máy bay. Bữa sáng bao gồm cà phê, trái cây và bánh mì nước trái cây bắt đầu lúc 6 giờ. Hạn chế lớn nhất là máy lạnh đã cũ, ồn nên tôi phải đành chịu.

Phòng rất tuyệt, chỉ có điều là tủ lạnh bị mất. Cô nhân viên làm thủ tục nhận phòng không muốn dành thời gian giải thích về hệ thống thanh toán phí đỗ xe mới. Tải xuống/quét và thanh toán phí đỗ xe trên điện thoại. Cô ấy chỉ nói ”làm đi, tự giải thích đi”. Tôi đã làm theo và ngày hôm sau, nó không hoạt động, không thể ra khỏi bãi đỗ xe... Thật là lộn xộn! Điều này đã xảy ra nhiều lần với bãi đỗ xe mới... Thật bất tiện, máy quét không bao giờ hoạt động, họ cho rằng bạn chưa thanh toán khi bạn có bằng chứng trên điện thoại rằng bạn đã thanh toán! Có lẽ sẽ không bao giờ ở lại đây nữa. Thêm 18 đô la một đêm cho phí đỗ xe là vô lý! Nó không tăng thêm sự an toàn hay an ninh. Tôi đã ở đây nhiều năm rồi, điều này thật vô lý!!!

Good service. Good location. Friendly staff. Great for the price.

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

The facilities were satisfactory. The food was acceptable. However, I was highly dissatisfied with the front desk service. I attempted an early check-in and was informed that the earliest I could check in was 3:00 PM. When I returned at approximately 3:10 PM, I was told I would need to wait an additional 20 minutes or until 4:00 PM because the room was not yet ready. As I was leaving, I observed the two front desk staff members, who appeared to be Hispanic, laughing loudly as I exited. I then waited in my car. Shortly thereafter, I noticed several other guests entering the building and being checked in. I returned to inquire again about my room, and the staff member appeared visibly upset by my return. She checked the availability of my room and, as a result, I was assigned the last room on the first floor, which felt like a punitive measure. We checked out on Sunday, around 11:20 AM. I received a phone call asking if I planned to check out that day. I explained that no staff was present at the front desk to process our check-out, and since we had already returned the key card, we left it in the designated return box. The front desk staff should have verified the return box before calling. Overall, the customer service experience could have been significantly improved.

The hotel is fantastic! Situated in the center of the city, very close to all sights. The pool is nice. Parking is $30

Phòng sạch sẽ, yên tĩnh và sạch sẽ. Giường rất thoải mái. Bữa sáng bao gồm trứng ốp la và thịt viên, sữa chua và sữa chất lượng tốt, được coi là tốt trong số các bữa sáng của người Mỹ! Nhưng phòng có mùi nước hoa hoặc hương liệu, mà tôi không quen lắm! Vị trí nằm trong một con hẻm nhỏ, và có một quán bar ở góc, vì vậy tôi hơi lo lắng về việc ra vào vào ban đêm. Cách lối đi dạo ven sông khoảng 8 phút đi bộ và có một nhà hàng BBQ nổi tiếng trên đường đi. Cách Bảo tàng Alamo khoảng 13 phút đi bộ. Một khách sạn rất tiết kiệm chi phí!