Khách Sạn Có Wifi Tại Tennessee, Hoa Kỳ

The service was excellent. The lady helped me upgrade and get the Jacuzzi suite because the room I originally booked said that it would have one but it didn't and I thought I was going to have to cancel the booked room and she fixed it so I didn't have to. The room was one of the nicest I had been in a long time for a Super 8. The bed was so soft and comfortable and I was very cool and didn't get hot at all. I will definitely tell other people how good my stay was and also stay there again in the future. The photo was where the room I booked had a Jacuzzi in it it said when I booked it but it did not when I got to the hotel. That needs to be fixed. This was what I had paid for and booked and it clearly shows I would have a hot tub.

Great location only several minutes walking from main street. A bit aged but acceptable for that price. Great value lodge.

The workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.

Khách sạn cũ hơn nhưng sạch sẽ. Thuận tiện đến Gatlinburg, và đường công viên Smoky Mountain. Căn phòng có mọi thứ bạn cần tủ lạnh mini, máy pha cà phê nhỏ, máy sấy tóc. Thang máy lên tầng hai và ba. Nhưng không thuận tiện đến cả hai cuối của lối vào ngoài trời lớn. Giường rất thoải mái. Căn phòng có một chiếc TV màn hình trạng trơn nhưng điều khiển từ xa không hoạt động. Chúng tôi đã cố gắng gọi điện cho quầy lễ tân, nhưng điện thoại cũng không hoạt động. Khi chúng tôi đến quầy lễ tân để nói với họ, họ nói họ không biết các phòng có điện thoại. Họ cho chúng tôi một điều khiển mới cũng không hoạt động. Chỉ có 1 khăn giặt và khăn tắm trong phòng, nhưng họ cho chúng tôi thêm khi chúng tôi đến quầy lễ tân. Máy lạnh hoạt động tốt. Hồ bơi mở nhưng không được sưởi như quảng cáo.

So I of course read google reviews about this place before hand and was torn ... ultimately deciding on it because I kept going back to it on google ...upon checking in after I online booked it...I was greeted by a young woman behind the desk who was cheerful eager to help and informative. Even thou it was nearly 10pm. After 10 minutes the room phone rang it was the front desk and the same young woman who checked me in ..asking about my pit bull saying the lady next door called said my dog was trying to attack her car thru the window...this flat out didn't happen however my dog and her car were playing and my dog isn't a pit bull she's an American Bully but I get it ...I assured the front desk my dot wouldn't be by the neighbors window again and apologized for her having to call me ...fyi y'all ever known a dog to try and attack a cat thru a window without barking growling or acting a damn fool??? Cuz mine sure didn't do any of that ...ANYWAY...The room I booked had 2 queens and lemme tell ya the beds were unbelievably comfortable as were the pillows. The aesthetics of the room was chill and relaxing TV worked as it should so did the AC ...but on to the best part the lady tending to the contentinal breakfast...which was fully stocked at all times and not just stocked but perfectly lined pastries breads and cereal bowls. On my particular morning which was a Friday they served sausage links biscuits eggs blueberry or plain pancakes. They had fresh apple or orange juice but it was the attendant who made it amazing not just her detail but her pleasant disposition to everyone was fantastic. I would return just to tip her again !!! This was a treat experience and one I'll never regret

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Everyone was so nice. The employees treated you very nicely. I checked in and went to my room. I found out my door did not close all the way. I would close it, but it would not latch. I went downstairs, and the mantainence man was right there, and he went up with me to fix it. Everything was clean, even the bedding. The bathroom was clean, but when I was getting ready for bed, I saw an ant on the counter in the bathroom. I did not think anything of it and killed it and went to sleep. The next morning, I was getting ready in the bathroom, and I found 2-3 ants on the counter. I killed them, but I was gone all day. I stayed a total of 2 nights. When I came back for the night, I went to bed. The next morning, I took a shower. The water pressure was not good. The hot water and the shower were awesome but could use more pressure. Once again, getting ready for the day and this time, there were ants all over. They were going up the walls on the ceiling. I am not sure if something was spilled on the walls, but it looked like they all were going towards one spot. That's what led me to believe that. So I moved all my things and got ready in the foyer where there was a mirror. I was leaving that morning anyway, so I figured I would tell the staff. So I checked out and told the front desk, she just said ok.” I thought she would take it seriously, but she did not. I stayed in room 411. Very nice room. Just check for ants. The breakfast was free for both days. I was told the owner was giving free vouchers for breakfast. I thought that was awesome. Overall, good stay.

Great hotel, great location! Housekeeping did not replace items in room (toilet paper, cups, etc) but room was clean.

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