Các đánh giá Neues Schloss Privat Hotel Zurich, Autograph Collection
Neues Schloss Privat Hotel Zurich, Autograph Collection
Stockerstrasse 17, District 2, Zurich, Canton of Zurich, 8002, SwitzerlandXem thông tin khách sạn
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Chúng Tôi Khớp Giá
1 đêm
Đánh giá của khách
4.2/5
Rất Tốt
24 đánh giá
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5 yıldız otel için abartılmış bir kategori
Muhteşem bir 4 yıldız diyebiliriz
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,we are so sorry to read that your stay with us did not reach your expectations.However, please let me express you how much we appreciate the fact that you dedicated time to share with us your feedback.From your overall feedback, we did notice that certain matters did not fully meet your needs and we are surely open to learn where exactly you think we might need to improve. Should you wish to discuss further details, I will be more than happy to do so. Meanwhile, I wish you all the best and we hope to welcome you at our property soon again.Best regards,Olga RaptopoulouFront Office Desk
90075875
Phòng giường king Superior Grand với ban công
Lưu trú vào thg 1, 2024
Du lịch cùng bạn bè
9 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 27 thg 2, 2024
很不錯的酒店
Dịch
Người Dùng Ẩn Danh
Phòng Deluxe, Phòng khách, 1 giường Queen Size
Lưu trú vào thg 4, 2023
Người đi công tác
21 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 7, 2023
房間乾淨整潔 早餐也好吃
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing a positive feedback regarding your experience at the Neues Schloss Private Hotel Zurich. Your satisfaction is our first and foremost priority, which is why we thank you for taking the time to share your experience with us.We strongly believe in the potential that the team has and it is through feedback such as yours that we get even more motivation to do even better.Thank you again for staying with us and hopefully, see you soon again. Regards,Neues Schloss Team
Yalishanxiao
Phòng Deluxe, Phòng khách, 1 giường Queen Size
Lưu trú vào thg 10, 2022
Người đi công tác
18 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 14 thg 2, 2023
瑞士的酒店環境還真不錯,整個瑞士都很好
Dịch
SpaGuru1
Lưu trú vào thg 2, 2025
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 13 thg 3, 2025
Excellent hotel. Well appointed and great staff. Gym is a walk down the block but well equipped. Good Mediterranean restaurant. Highly recommend this hotel - very warm place . Fairly priced. Finally would suggest staying on floors 5 and up
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your wonderful review and for sharing your experience with us! We’re delighted to hear that you enjoyed our well-appointed hotel, great staff, and Mediterranean restaurant. It’s also great to know that you found the gym well-equipped and our pricing fair. We truly appreciate your recommendation and your tip about the higher floors. Should your travels bring you back to Zurich, we would love to welcome you again and ensure another warm and memorable stay. Kind regards, Maximilian Jäger Front Office Manager Neues Schloss Privat Hotel
Alexander K
Lưu trú vào thg 11, 2024
Gia đình
1.0/5
Đăng tải vào 27 thg 12, 2024
The Hotel That Spoiled Our Christmas Vacation The last thing I expected from Marriott as a Christmas gift was an issue of this magnitude. Despite booking well in advance (October), my reservation was canceled at the very last moment—just a few hours before arrival—without any explanation. As a result, my pregnant wife and I are now forced to completely revise our plans, which were carefully arranged around the Neues Schloss location. While the reception team did their best to relocate us to another hotel, the alternative offered is in an industrial area, which is entirely unsuitable for us. To make matters worse, this change came at a higher cost, meaning we are now paying more for significantly inferior services. This situation is utterly unacceptable and after this incident we most probably we will try to avoid Marriott hotels in future.
Dịch
Phản Hồi Từ Khách Sạn: Dear Alexander K, Thank you for taking the time to share your feedback regarding your recent experience. First and foremost, please accept my sincerest apologies for the distress and inconvenience caused during what should have been a joyous and seamless Christmas holiday for you and your family. I deeply regret the last-minute cancellation of your reservation, which is certainly not the standard of service we aim to provide. While we made every effort to arrange alternate accommodations at short notice, I completely understand that the relocation to a less suitable area and the resulting adjustments to your plans were not aligned with your expectations, especially during such an important time for you and your wife. I recognize how frustrating and disappointing this must have been, and I truly regret the negative impression this experience has left. Should you consider giving Marriott another chance in the future, please feel free to contact me directly. I would personally oversee your stay to ensure it is nothing short of exceptional and arrange a complimentary upgrade, subject to availability, to help rebuild your trust in our brand. Once again, I sincerely apologize and hope we can welcome you back in the future to provide the high level of service you deserve. Kind regards,
katemQ8425IG
Lưu trú vào thg 11, 2024
Gia đình
3.0/5
Đăng tải vào 22 thg 12, 2024
Haughty front desk experience. Young attendant admonished me to check the website to learn there was no in-hotel food availability. Sorry, thought Marriott Autograph properties might offer in-person answers to guest inquiries. Dissatisfied.
Dịch
Phản Hồi Từ Khách Sạn: Dear katemQ8425IG, Thank you for sharing your feedback regarding your recent experience. I deeply regret to hear about the impression you received during your interaction with our front desk. It is our goal to provide warm and attentive service at all times, and I am sorry if we fell short in addressing your inquiry with the care you expected and deserve. While some of our services may vary, it is clear that we missed an opportunity to provide clear and accommodating communication in this instance. Please be assured that I will address this matter with our team to ensure every guest feels valued and well-assisted moving forward. We greatly appreciate your loyalty and hope for the chance to restore your trust in us during a future stay. Please do not hesitate to reach out directly if you choose to return—we would be delighted to personally assist you. Kind regards,
RunnerMike1977
Lưu trú vào thg 10, 2024
Một mình
3.0/5
Đăng tải vào 18 thg 11, 2024
Neues Schloss is a cute, little boutique hotel right near central Zurich. I stayed 3 nights this past week and generally enjoyed it. Would I stay here again? Yes and no. I chose a different hotel for my next stay in Zurich, so I am not completely sold on the Neues Schloss, but it's a comfortable and nice hotel. I chose this property as I'm a loyal Marriott Bonvoy member and I wanted a Marriott hotel that was very near the city center. Neues Schloss is a part of Marriott's Autograph Collection. I found that this hotel didn't offer a product that was nearly as memorable as other Autograph Collections. There wasn't any stand out feature or really unique design feature. The staff were very friendly and helpful. At check in, they offered us water, coffee, tea sparkling wine. Reception was always more than happy to assist with anything; especially Lucia and Maximillian. My room was a Superior Guestroom. It was a great size and the bathroom was gorgeous. Housekeeping did a great job with daily cleaning and turndown service. I was really surprised how badly scuffed up and marked the walls in the room and the bathroom were. I didn't eat at the hotel, because they told us at check in no hot food was available, due to some maintenance. The hotel is so near central Zurich, that it's a quick walk to food options anyway. The hotel has no gym, but does have an agreement with a nearby facility for a charge. I enjoyed my stay here and would stay again - but I feel that $600/night is a bit much for the product they offer. I have found other Marriott properties that are quite a bit less that have the same or better quality and are just a quick car ride from town. Thanks to the staff at Neues Schloss for an enjoyable time. I'll keep this property in mind for future stays with a slightly lower price.
Dịch
Phản Hồi Từ Khách Sạn: Dear RunnerMike1977, Thank you for sharing such a detailed and thoughtful review of your recent stay at Neues Schloss Privat Hotel. We’re truly grateful for your feedback and the time you took to highlight both the positive aspects of your visit and the areas where we can improve. We’re thrilled to hear you enjoyed our central location, the spaciousness and elegance of your Superior Guestroom, and the attentive service provided by our team, especially Lucia and Maximilian. Your kind words about their efforts and the quality of our housekeeping are greatly appreciated and will certainly be shared with the team. We also value your constructive comments about the state of the walls in your room and the temporary unavailability of hot food during your stay. Please accept our sincerest apologies for these shortcomings. Ensuring our guests have a flawless experience is our top priority, and your feedback is invaluable in helping us refine and improve. We are actively addressing the issues you mentioned to prevent them from affecting future stays. Regarding the pricing, we understand your perspective and are always striving to deliver a product and experience that matches its value. While Zurich’s central location and unique offerings can impact pricing, we continually evaluate how we can enhance the experience we provide. Thank you once again for your honest feedback and for considering us for future stays. We hope to welcome you back and provide an even more memorable experience the next time you visit Zurich. Kind regards, Sebastian Kramer - Hotel Manager