Tài Khoản Khách
7 tháng chín, 2021
I recommend you to look for another hotel and not waste your money here. Worst hotel to stay in, our reservation was for 5 days, but we checked out from the first night. - Staff are unprofessional - Rooms and bathrooms are very dirty. - No one wears a uniform, you dont know if they are vistors or staff - Not following COVID procedures - Garbage boxes next to each room entrance. - Furniture is old. - Service was very slow we waited 2 hours to get our luggage. - We ordered water at night and didn't get until next morning. - Lights are not working in corridors you have to use flashlight. - When we complained we were promised that they will clean the rooms. - But they were lying and started to make up funny stories which you cant believe, first one was that the night shift manager we spoke to at night his relative died and by morning he left the hotel and they cant call him to resolve our issue. Later on we spoke to another guy and the same happened that he was fired also after 15 mins from our issue. At the end we spoke to a lady which they say that she is the real manager, she was very rude and not trying to resolve our issue and insisting that there is no problem and the rooms are clean, while she is doing this only to charge us. They were making up excuses that they have management problems to get away from customers complaints.
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