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Hotel was quiet. Atmosphere was very pleasant. Rooms spacious. Restaurant on property convenient. Rooms need greater detailed cleaning, for example, interior doors, carpets, shower walls. Living room furniture is dated and arm chairs are a bit grimmy.
Dịch
dana
Lưu trú vào Thg3, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 24 Thg3, 2024
We like the suites, which make the bedrooms quiet. Great breakfast. Facility could use some work. Fast response when we needed maintenance to fix our shower. Pool hasn't been open for a long time with no fixed eta for access
Dịch
Robert
Lưu trú vào Thg3, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 20 Thg3, 2024
Great overall value.
Good service and quality when we ordered dinner to go at the bar.
Only issue was kids running and being noisy outside our door after 10:30pm.
noisy
Dịch
Andelson
Lưu trú vào Thg3, 2024
Gia đình
1.0/5
Đăng tải vào 18 Thg3, 2024
We are looking for a hotel with an indoor pool. We called the hotel and asked if the pool was working, they said yes. When we went to enjoy the pool it was closed. The shower was full of hair. The air conditioning didn't work. Horrible service.
Dịch
Sabrina
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 15 Thg3, 2024
This Embassy Suites was very centrally located for all of the events we attended.
The staff was very friendly.
Our room was very comfortable and a nice size.
Despite the fact that there were several “youth groups” staying as well, we didn’t have any problem with noise.
Dịch
Maryam
Lưu trú vào Thg3, 2024
Gia đình
4.0/5
Rất Tốt
Đăng tải vào 9 Thg3, 2024
We encountered some issues with the bathroom during our stay. The sink was tilted, causing water to spill onto the floor every time we used it, necessitating the use of towels to dry the area. Additionally, the soap dispenser was faulty!! it detached from the wall and was left hanging upon first use. Despite these inconveniences, our overall experience at the hotel was great !!
Dịch
Seta
Lưu trú vào Thg3, 2024
Khác
4.0/5
Rất Tốt
Đăng tải vào 9 Thg3, 2024
Check-in service was good, front desk did not explain about snack bars, we end up paying extra money.
Check out - Was good and hassle free.
Breakfast - not much choices. Cup was not washed well ( see attached photo )
Bed sheets and pillow cases clean but the smell was not fresh.
Dịch
Royal
Lưu trú vào Thg3, 2024
Bạn bè
4.0/5
Rất Tốt
Đăng tải vào 8 Thg3, 2024
Expect to pay overnight parking, even though it on the hotel grounds. Aside from that clean room and hotel, bathroom door was a little weird but overall good stay.
Dịch
Mark
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 8 Thg3, 2024
Spacious rooms, very comfortable for a multi-day stay. I enjoy having a separate quiet bedroom. Well-maintained. Staff are courteous and helpful.
Dịch
Verified traveler
Lưu trú vào Thg3, 2024
Khác
2.0/5
Đăng tải vào 5 Thg3, 2024
Beware of hidden fees for amenities that other hotels do not charge. These fees include a $15 parking fee per day as well as a $12.50 daily wifi fee. We chose to opt out of both since we have unlimited data on our plan and we easily found free parking that was very close…no we did not get a ticket for parking in the lot. They also put a $75 daily ‘incidental’ fee on your credit card. So while this was on hold until we checked out, and we did not pay an additional $225…when asked why they put a charge on our cc, instead of just taking the card number ‘in case’ like other hotels, a very nasty supervisor decided to give his nasty comment telling us we hadn’t traveled anywhere, despite that I was wearing my Scotland sweatshirt. Both of us gave this ******* supervisor a piece of our mind. By the way, Embassy is owned by Hilton…we’ve stayed at many Hiltons that do not charge for parking or wifi or put a monetary amount on your cc. So Embassy’s claim of ‘company policy’ is just exclusive to Embassy and not Hilton.
Dịch
Kristen M
Lưu trú vào Thg3, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 5 Thg3, 2024
The entire week i stayed it was nice and quiet. Very professional between the staff, always attentive to guests needs from what i have experienced.
Dịch
Gulet
Lưu trú vào Thg3, 2024
Gia đình
2.0/5
Đăng tải vào 1 Thg3, 2024
Pay to park,
the swimming pool closed
Allen/Sammy whatever his name was lacked the appropriate customer service skills. He was rude and condescending.
The restaurant staff in the AM & PM were great.
Dịch
Scott
Lưu trú vào Thg2, 2024
Khác
2.0/5
Đăng tải vào 29 Thg2, 2024
Upon arriving at the property, I was asked if a did a "last minute booking with a third party" to which I said yes, I booked an hour ago using *******. The staff behind the desk blamed me for last minute booking and then ******* who "always gets it wrong" to inform me that the room type I requested wasn't available and that I could downgrade bedsize for the same price or cancel my reservation (I was already out of my way to stay here). I said this isn't right, it's on Embassy to ensure their inventory stays updated and if they can't do it on third party sites, they shouldn't. I asked if he'd waive the $15 parking fee in exchange to which he said management was strict and he can't.
I rarely ever write reviews but NEVER have I seen customer service, let alone in the hospitality industry, so rude, to the point where he's raising his voice, threatening to cancel my reservation if I want to dispute getting downgraded versus keeping the same bedsize in what's considered an update.
If you see this at a good price, I'd question it before booking. If you see it at a higher price than others, I'd consider others nearby. This was truly disappointing and the owner should monitor his staff more.