Các đánh giá Voco Vienna Prater

A little bit far away from the station and downtown. In the restaurant I ordered "free tap water", but got charged for a bottle of still water. At first the floor of the restroom was dirty. Solved thereafter.

The hotel is new, well located. we can park directly in front of The hotel. Workers are very politely and helpful, especially Rodrigo, who made our check-in very convenient and gave us good tips for traveling in Vienna. We will come again!

Quiet

비엔나 중심지를 도보로 갈 거린 아니지만, 차로 이용하기에 무리없으며, 주변이 조용하고 바로 길 건너편에 마트가 있어 편리. 호텔 바로 앞에 스트릿주차가 가능함. 주말과 밤10시 이후는 무료.

Nos gusto mucho el hotel. Es una buena ubicación, segura tranquila, cerca del metro. Las instalaciones son modernas. La limpieza de la habitación estaba bien. La habitacion comoda. Y el servicio muy coordial.

Отличный новый реновированный отель. Единственный недостаток это уборка, номер почти не убирали. Только застилали кровать и не всегда меняли чай и кофе.

酒店還行吧

Great staff and excellent service....stayed 4 nights while doing some work in Vienna. Booking was easy and all my requests were met. Nice reception staff and dining room staff Good choice of food and drinks for breakfast Good breakfast and nice bar if you need a drink at nighttime

We had a pleasant stay at the hotel. • The staff at reception were friendly and helpful. • The room was clean and cozy, and the bed was very comfortable with soft bedding. I especially liked the bathroom with its nice bathtub. • The breakfast was good, though a bit more variety would be nice. • It’s just a 15-minute subway ride to the city center. Thank you for the warm welcome!

I booked 2 rooms at the Voco Prater Vienna - 18 - 23 August. On arrival the rooms were very clean and of a good size, however, we were all very disappointed with the following: * The bar was shut for the week, apparently due to staff shortages. * The restaurant was shut for the week, again apparently due to staff shortages. * The cooked element of Breakfast was poor, I have been in the catering industry and a chef for over 30 years and without having to substantiate everything, please take my word for it, it was poor. Croissants, continental and coffee etc was fine though. * Housekeeping. The room didn't get cleaned on 2 of the days we were there. Toilet rolls not replenished - we had to go to reception to ask for more and collect it ourselves later that night -seemed to difficult to deliver. Cups and saucers were not cleaned, coffee making facilities not replenished. Bathroom was not cleaned each day or towels replaced when needed, again we had to go to reception to collect some. It appeared that when the room was supposedly cleaned, all that was apparent to have been done was to have the quilts folded in half and placed back on the beds - pretty poor really, I'm sure the excuse would be staff shortages if we asked. It did de-tract somewhat of our stay in Vienna, and not worthy the 1500 euros we paid. All very quick and simple to sort, but obviously lacking an efficient management structure. On the whole very poor and not what I'd expect of IHG hotels. On the other hand, the following night we stayed in the Voco Manchester and it was absolutely excellent. Something is obviously going awry/adrift with the Voco Vienna. All in all I would have expected a better customer service from this site/Hotel.

Brilliant customer service, we predominantly dealt with Zohra who made our stay there relaxing even as parts of our trip were going horribly wrong! It was always a safe haven to go back to. Thank you Zohra! To add to that the room was lovely and quiet with great blackout blinds. Would stay again.

One Star Service, Except for Jonathan This hotel was a disappointment, with the only saving grace being a single staff member, Jonathan, at the reception desk. He was fantastic, but otherwise, the service was abysmal. Staff were practically nonexistent, and my requests, like a simple bedding change, were ignored. Early mornings were disrupted by loud housekeeping in nearby rooms. To top it all off, the rooms lacked basic amenities like a refrigerator. Unless you enjoy frustration and a lack of basic comforts, I recommend looking elsewhere.

Spacious bedroom (and bathroom!), excellent aircon, bracing shower, lots of storage space, good blackout curtains and, most importantly, quiet - an absolute must for me. Breakfast options were great; ended up not needing anything else until the evening. No USB ports, which I found surprising for what I believe is a relatively new hotel, but there were enough standard sockets (and I had a multi-USB converter, so no worries). The staff at reception and in the breakfast area were very friendly and helpful (as an IHG member, I even received a little gift on check-in - a first for me!). And the price isn't bad either. Thoroughly recommend this place.

Stayed at this hotel for the Vienna Marathon. It was perfect. The hotel is very quiet and comfortable. The staff were very nice, helpful and polite. The reception staff including Jonathan G and Kiera were great people. Would definitely recommend.