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CK-2
Phòng Comfort
Lưu trú vào thg 5, 2025
Gia đình
62 đánh giá
10/10
Nổi Bật
Đăng tải vào 20 thg 6, 2025
Check in was efficient and short. Lovely rooms
Great location
Housekeeping team, kudos to them
Right next door to SPAR
Enjoy the complimentary apples in lobby :))
We love Vienna and this hotel is a part of the memories
Dịch
Phản Hồi Từ Khách Sạn: Dear CK-2,Thank you for your great review!We're delighted to hear about your enjoyable stay at Leonardo Vienna Schönbrunn. The strategic location of our hotel is indeed one of our main assets, and we are pleased that it contributed positively to your time with us.Our dedicated housekeeping team will be thrilled to know that their efforts are noticed and appreciated. We are also thrilled that you found our lobby efficient and that you appreciated our proximity to the supermarket.Thank you again for your thoughtful review, and we hope to welcome you back in the not too distant future.Sincerely,Milica KrojsGuest Relation Agent
MinMintraveling
Phòng Comfort
Lưu trú vào thg 4, 2025
Gia đình
2 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 5 thg 8, 2025
We’ve booked 1 queen bed rooms but we got 2 single beds. We’re so tired and wanted to rest, so we didn’t tell the front on that day. Actually the room looks good and tidy and the location is superb.
Dịch
Phản Hồi Từ Khách Sạn: Dear MinMintraveling,It's pleasing to hear that you found our hotel rooms to be tidy and our location convenient. These are elements we particularly pride ourselves on in our endeavors to create the best experience for our guests.We are truly sorry, however, to learn about the mix-up with the bed configuration. Your comfort is our utmost priority, and we would have been more than willing to rectify the issue had we been informed. While we understand you were weary and wanted to rest, we encourage you in future to let us know of any inconveniences immediately, so we can ensure your stay is as comfortable and enjoyable as possible.We hope to welcome you back to Leonardo Vienna Schönbrunn where we can offer the perfect room to suit your needs.Best regards,Milica KrojsGuest Relation Agent
Sushilover_90
Phòng Comfort
Lưu trú vào thg 4, 2025
Cặp đôi
5 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 9 thg 5, 2025
Best location right across the tube station, easy to get to the intercity trains and explore the rest of Vienna within minutes. Good food nearby and there’s also a supermarket in the same building as hotel! One gripe is there’s no gym, but not a major issue since you’ll be doing a lot of walking around town. The breakfast was good too! We went for it twice in our trip cause of the variety and quality compared to outside breakfasts
Dịch
Phản Hồi Từ Khách Sạn: Dear Evonne,Thank you for your good review!It's heartening to hear that you found our location convenient and the breakfast satisfying. It's also delightful to learn that the close proximity of public transportation and local amenities contributed positively to your stay. It has always been our aim to provide a comfortable and convenient experience to all our guests. We look forward to welcoming you back the next time you visit Vienna.Best regards,Milica KrojsGuest Relation Agent
Muddy65
Phòng Comfort
Lưu trú vào thg 2, 2025
Cặp đôi
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 10 thg 3, 2025
Excellent location with the metro station across the main road 50 yards away, 30 minutes, and 1 change later. You're in the centre and at €8.40 for a pass valid for 24 hours (not a day pass) gteat value.
Rooms are very clean with daily cleaning if required.
Amenities include
Coffee maker
Fridge
TV
Shower (with shower gel provided)
Bedside reading lights
Sockets for charging
Hotel Ipad in room with all the info about hotel
Room service
Wardrobe
Coat hangers
Air-conditioning
Breakfast
Served from 6.30 till 10.30
Massive choice, including
Fresh bread, many varieties
Cold meats, many varieties
Yogurts
Cheese, many varieties
Hot bacon
Scrambled eggs (personally my favourite)
Hard boiled eggs
Many salad choices
And much more.
Bar was very popular in the evening, and many guests used the facility very reasonably priced.
Check out before midday and the option to leave luggage at no extra cost.
Definitely stay here again when visiting Vienna
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Your kind words about your experience at Leonardo Vienna Schönbrunn are highly appreciated. It's fantastic to hear that you found our location convenient, and our rooms clean and well-equipped. We work hard to ensure a comfortable stay for our guests and it's always rewarding to hear that our efforts are noticed.We're delighted to know that you enjoyed our wide breakfast selection and our bar facilities. Our aim is to cater to a variety of preferences and it's great to hear that we succeeded in providing a choice that appealed to you.We're happy to hear that our luggage facility was of help and we're thrilled to know that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Vienna.With warm regards,Milica KrojsGuest Relation Agent
Người Dùng Ẩn Danh
Phòng Comfort
Lưu trú vào thg 1, 2025
Một mình
26 đánh giá
10/10
Nổi Bật
Đăng tải vào 6 thg 2, 2025
I wrote an email to the hotel to confirm my booking and got a response within an hour, which is nice. I arrived at 11am and an early check in was available. The receptionist was nice and helpful. The room is very spacious for its price. You can easily reach the Schönbrunn Palace by bus or on foot. It is also close to a metro station and a supermarket. Provided: Coffee capsule machine, fridge, TV, hair dryer, safe.
P.S. I stored my luggage after I checked out, they store them in a locked room but they don’t tag your luggage or anything. When you go back to get the luggage, you just have to tell the reception that you want to take the luggage then they will lead you to the room. It felt kind of strange and a little bit insecure. Also I was gonna check out at 12 but at 11:56 there is already someone knocking and asked me when will I go. Besides these the stay was a very pleasant experience.
Dịch
Phản Hồi Từ Khách Sạn: Dear GuestYour feedback is very appreciated, and it's great to hear that you enjoyed your stay at the Leonardo Hotel Vienna Schönbrunn. Our team is committed to providing excellent customer service, and we are glad that this shone through during your visit.We are pleased that you found our hotel rooms spacious and well-equipped, and that our location was convenient for you. We pride ourselves on offering a great value to our guests.In regard to the luggage storage and check-out experiences you mentioned, we understand your concerns and we appreciate you sharing this with us. We strive to maintain a safe and comfortable environment for our guests and we take all feedback seriously.Thank you once again for your valuable comments. We look forward to welcoming you back in the future.Sincerely,Milica KrojsGuest Relation Agent
Seryoga
Phòng Comfort
Lưu trú vào thg 11, 2024
Khách đi công tác
40 đánh giá
10/10
Nổi Bật
Đăng tải vào 6 thg 12, 2024
Nice hotel - across the road from U-bahn station- great breakfast, comfortable bed- friendly staff.
Recommended! Not far from magnificent Schoenbrunn
Dịch
Phản Hồi Từ Khách Sạn: Dear Seryoga,Thank you for your great review!It fills us with pride to learn that our friendly staff, comfortable beds and convenient location met your expectations and contributed to a great experience. Your positive comments regarding our breakfast are also appreciated. We strive to provide a variety of options to cater to the diverse tastes of our guests. Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent
Tài Khoản Khách
Phòng Comfort
Lưu trú vào thg 5, 2025
Khách đi công tác
1 đánh giá
3.0/10
Đăng tải vào 5 thg 6, 2025
Dear Hotel Leonardo Vienna Management,
I would like to express my deep dissatisfaction with my recent stay in Room #417. The condition of the room and the level of service were unacceptable.
I took a shower, and the bathroom floor immediately flooded. It appears that the floor is not properly sloped, and the water does not drain correctly. As a result, the entire bathroom, including the toilet area, was flooded with 1–2 cm of water. This rendered the toilet completely unusable.
I contacted the front desk at around 21:00 and requested that someone come to assist and help drain the water. The only response I received was, "That's it. There is no service at this hour." I was told to simply place multiple towels on the floor.
This is not even a minimal standard for any hotel—let alone one that charges for basic accommodations. In the end, the bathroom was unusable, soaked with water and wet towels.
This experience was unacceptable and highly unprofessional.
Sincerely,
Dr. Ronny Pinkus
+972-54-574-7566
Dịch
Phản Hồi Từ Khách Sạn: Dear Dr. Ronny Pinkus,We deeply regret to learn about the unfortunate experience you had during your stay at our hotel, specifically concerning the condition of your room and our service. Your comfort and satisfaction are of utmost importance to us, and we are truly sorry if we fell short of your expectations.The situation you described regarding the bathroom is indeed far from the standard we strive to provide. We understand this must have been frustrating and we sincerely apologize for any inconvenience caused. Therefore, as you have already been informed, your money will be refunded. We hope that, we will have the opportunity to welcome you back to deliver a more comfortable and satisfying experience.Best regards,Milica KrojsGuest Relation Agent
village
Phòng Comfort
Lưu trú vào thg 2, 2025
Cặp đôi
19 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 28 thg 3, 2025
thats ok ☺️
Dịch
Phản Hồi Từ Khách Sạn: Dear Village,Thank you for your great review!We are glad that you enjoyed your stay.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Tài Khoản Khách
Phòng Comfort
Lưu trú vào thg 3, 2025
Nhóm bạn
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 23 thg 4, 2025
I had such a cosy stay – the hotel's services were top-notch, and getting around was so easy. I'd absolutely book a room there again anytime!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,It's heartening to hear that you enjoyed your stay at Leonardo Vienna Schönbrunn. Our team is indeed committed to providing a seamless experience to all our guests, from the moment they check-in to the time they depart.We are thrilled that you found our location convenient and our services satisfactory. Your positive remarks truly serve as a testament to our dedication to offering an exceptional hotel experience.Looking forward to welcoming you back on your next visit.Best regards,Verena GlanznerHotel Assistant
Nancy Gongsun
Phòng Comfort
Lưu trú vào thg 3, 2025
Nhóm bạn
8 đánh giá
10/10
Nổi Bật
Đăng tải vào 7 thg 4, 2025
Nice location, pretty close to metro station.15 mins by metro to the city center
Spacious and clean room
Friendly staff
Dịch
Phản Hồi Từ Khách Sạn: Dear Hongyu, Thank you for your great review! It brings us great joy to read that you appreciated the convenient location of our hotel, as well as the cleanliness of our rooms. We are particularly pleased with your praise of our staff, who always strive to make our guests' stay as pleasant as possible. We are pleased that we were able to accomplish this for you. We look forward to welcoming you back soon! Best regards, Verena Glanzner Hotel Assistant
Tài Khoản Khách
Phòng Comfort
Lưu trú vào thg 2, 2025
Một mình
7 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 27 thg 3, 2025
The location is a little bit far from sightseeing spot,but is will be within 30minutes travelling. And there is a supermarket right below the hotel which is great.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your great review!We are glad that you enjoyed your stay!With regards to the location, it's true that while we're not located in the heart of the city, we are indeed well-connected via multiple transport options. Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna.Best regards,Milica KrojsGuest Relation Agent
Hanna
Phòng Comfort
Lưu trú vào thg 3, 2025
Nhóm bạn
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 4, 2025
So beautiful place with wonderful views 🤩 and very loyalty prices. Our Recommendations
Dịch
Phản Hồi Từ Khách Sạn: Dear Hanna,Thank you for your great review! It brings us great joy to read that you have enjoyed the splendid views and found our pricing to be reasonable at Leonardo Vienna Schönbrunn. Your encouraging words serve as a testament to our commitment to provide an unforgettable experience for our guests. Your recommendation is highly appreciated and we look forward to welcoming you back for another delightful stay.Best regards,Verena Glanzner, Hotel Assistant
Tài Khoản Khách
Phòng Comfort
Lưu trú vào thg 2, 2025
Cặp đôi
2 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 7 thg 3, 2025
It was nice and clean and right beside the subway, although more space between the bed and the table would be appreciated
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your good review!It brings us great joy to read that you appreciated the convenient location of our hotel, as well as the cleanliness of our rooms.We strive to provide a pleasant experience for each of our guests, and we are pleased that we were able to accomplish this for you.We look forward to welcoming you back soon!With kind regards,Milica KrojsGuest Relation Agent
Tài Khoản Khách
Phòng Comfort
Lưu trú vào thg 3, 2025
Cặp đôi
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 9 thg 4, 2025
Everything was perfect, location, breakfast, staff, room! We really enjoyed 🤩
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest, Thank you for your great review! It brings us great joy to read that you appreciated the convenient location of our hotel, as well as the cleanliness of our rooms. We are particularly pleased with your praise of our staff, who always strive to make our guests' stay as pleasant as possible. Your positive comments regarding our breakfast are also appreciated. We strive to provide a variety of options to cater to the diverse tastes of our guests. Thank you once again for sharing your experience. We look forward to welcoming you back during your next visit to Vienna. Best regards, Verena Glanzner Hotel Assistant
Tim Tam Lim
Phòng Comfort
Lưu trú vào thg 11, 2024
Nhóm bạn
7 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 24 thg 2, 2025
The room was spacious and clean, offering good value for the price. Its proximity to the subway station made it convenient to reach downtown Vienna. Additionally, a supermarket is conveniently located right downstairs.
Dịch
Phản Hồi Từ Khách Sạn: Dear Tim Tam Lim,We are very pleased to hear that you appreciated the spaciousness and cleanliness of our rooms. The central location of our hotel and its proximity to the metro station are indeed a great advantage for our guests who want to explore the city center of Vienna. We are very pleased to learn that you appreciated our service and our price-performance ratio.We hope to welcome you back to the Leonardo Vienna Schönbrunn soon.Best regards, Eva FitzingerHotel Manager