Man, where do I even begin? We had a very disappointing experience at the Bahia Principe Luxury Akumal. I think if the resort marketed itself as a 2 or 3 star resort, we would have felt a little better about the facility, but it seems like wishful thinking for this place to consider itself any more than a 3 star.
The rooms are dated, there’s poor water pressure in the showers, and the air conditioning is weak. Our AC went out at one point during the trip, and it took maintainance about 5 hours to fix it. This was problematic because we were traveling with 2 young children, and not having working AC during a large chunk of the evening made the night extremely uncomfortable.
There were a few outliers at the resort, but by and large most employees at the resort seemed miserable, and unwilling to accomate the simplest request. I asked one worker at the buffet if she could give me a napkin set because we were short one, and she just pointed me away. Mind you, she was making place settings herself.
The food was underwhelming specifically in options and quality.
The highlights of our stay were the friendly lemurs. I would not recommend booking this resort is you’re expecting a 4 or 5 star resort. We’ve traveled extensively through Mexico and we usually have a wonderful experience wherever we go, but unfortunately that didn’t happen here.
We wound up leaving a day early and just booked another hotel (shoutout to the Hyatt Ziva for salvaging our family vacation)!
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