Jl. Bukit Cimanggu City Raya Jl. Sholeh Iskandar No.1, RT.01/RW.13, Cibadak, Kec, Cibadak, Tanah Sereal, Bogor City, West Java, 16168, IndonesiaXem thông tin khách sạn
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147 đánh giá
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Aiman
Phòng Junior Suite
Lưu trú vào thg 4, 2025
Vợ chồng
2 đánh giá
4.5/10
Đăng tải vào 23 thg 5, 2025
Overall the experience wasn’t great
1. Linen was very dirty and had holes in it.
2. Arrived on my BD - no one noticed and wished
3. Had to ask several times for iron and iron board but not received a until checkout
4. Safe was not working - requested to check - not done.
5. Mini bar smells very bad.
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Aiman,Warm greetings from Swiss Belcourt Bogor,Thank you for sharing your feedback, and first of all—we sincerely apologize for the inconveniences you experienced during your stay, especially as it coincided with your birthday. It’s truly disappointing to hear that we missed the opportunity to make your stay more special on such an important occasion.We’re very sorry for the condition of the linen, the delayed service for the iron and board, the non-functioning safe, and the unpleasant minibar odor. These are not the standards we aim to deliver, and we take each of these concerns very seriously. Your review has been shared with the relevant departments to ensure immediate corrective actions are taken.We truly appreciate your honest input—it helps us to improve and do better for future guests. We hope you’ll consider giving us another opportunity to serve you better in the future at Swiss Belcourt Bogor.Warm regards,Andi Grinaldi MattinettaGeneral Manager
Titi Risla Azis
Phòng Đôi Cao cấp
Lưu trú vào thg 10, 2024
Người đi công tác
1 đánh giá
7.5/10
Đăng tải vào 30 thg 11, 2024
The hotel as comfy as always swisbell group. Manu thanks for that. Located in border bogor.
Dịch
Phản Hồi Từ Khách Sạn: Dear Bapak/Ibu Titi Risla Azis,Thank you for your kind words! We’re thrilled to hear that you found our hotel as comfortable as always. It's wonderful to know that our location in the heart of Bogor and our consistent service meet your expectations.We look forward to welcoming you back soon for another great stay.Regards,Andi Grinaldi MattinettaGeneral Manager
Richie Burn
Phòng Đôi Cao cấp
Lưu trú vào thg 4, 2025
Một mình
2 đánh giá
7.5/10
Đăng tải vào 11 thg 5, 2025
Overall, my stay was pleasant. The location was decent, with a few convenience stores and restaurants just a short walk away. Hotel facilities were satisfactory, and the staff were very friendly and always willing to assist when needed.
The main downside was that the rooms felt a bit dated, with visible marks and scratches on the walls. The bath towels were also of poor quality and didn’t dry you very well after a shower. Aside from that, the general facilities were acceptable, and I wouldn’t mind returning.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your feedback and for rating us 3.7—every insight helps us grow. We're truly pleased to hear that our team’s friendliness and helpful attitude left a positive impression, and that the location and overall experience were pleasant for you.We do, however, take note of your comments regarding the room condition and towel quality. Your remarks are being reviewed seriously by our team, and we will look into improvements in those areas to ensure future stays are even more comfortable.We appreciate your openness and would be delighted to welcome you back again at Swiss-Belcourt Bogor.Warm regards,Andi Grinaldi MattinettaGeneral Manager
hobistaycation
Phòng Đôi Cao cấp
Lưu trú vào thg 9, 2024
Vợ chồng
3 đánh giá
7.0/10
Đăng tải vào 15 thg 10, 2024
For the first time staycation disini. Awal check in sekitar jam 3 tanpa deposit, book non smoke tp adanya smoking , kalau non smoke harus nunggu lagi 30 menit dan semuanya readynya connecting door. Kamarnya lumayan bersih dan amenitiesnya lengkap. Fasilitasnya cukup lengkap dan kids friendly. Bf untuk hotel bintang 4 sorry to say biasa aja, menu dari tiap pilihan kaya western, tradisional, dessert sedikit. Coba nasi goreng juga sudah tidak fresh, seperti sudah dimasak dari malam.
Setelah bf mau balik ke kamar boom, ternyata ada acara lomba di lt 16 untuk ratusan peserta dari luar, alhasil ngantri lift lamaaaa bangett harus ngantri sama peserta acara. Sampe bbrp kali nyoba masuk gabisa karna over. Ga sampe situ aja, pas dari kamar mau co ke fo, kayanya bubaran acara juga atau masih rame untuk acara, alhasil nunggu di depan lift udah sekitar 25 menit selalu FULL dari atas yg mau ke ground floor dan lift yang bisa di pencet/akses CUMA SATU lainnya GABISA. Saking lamanya akhirnya coba cari lift untuk hk/service akhirnya pake LIFT KARYAWAN, dan itupun gabisa lgsg ke lt G, harus ke basement/lt 1 trus turun TANGGA. mau co aja berasa abis nge gym karna udah keringetan NUNGGU LIFT, NAIK LIFT KARYAWAN dan TURUN TANGGA trs jalan lumayan ke reseptionist depan.
Please untuk manajemen/sales hotel kalau mau ada acara, dari semua segi diperhatikan mulai dari tmpt, akses, jam acara, kapasitas tamu hotel dan lainnya. Karna di lift setelah acara pun tamu hotel banyak yang complain ke engineer yang ada didalem lift, masnya cuma bisa minta maaf dan menjalankan tugasnya tapi sayang didepan lift gaada dari pihak hotel yang mengatur penggunaan lift yang berimbas pada tamu hotel.
Semoga kedepannya lebih baik lagi, just want to share my experience.
Thank you.
Dịch
Phản Hồi Từ Khách Sạn: Kepada Tamu yang terhormat,Terima kasih telah memberikan rating dan meluangkan waktu memberikan ulasan melalui Trip.com. Senang mendengar Anda mendapatkan pengalaman yang luar biasa selama tinggal, terutama dengan suasana kamar yang bersih dan nyaman, kids friendly, serta kelengkapan fasilitas yang kami sediakan.Mohon maaf untuk ketidaknyamanan yang terjadi selama anda tinggal, kami sangat menghargai masukan Anda dalam beberapa hal, ini membantu kami meningkatkan dan memberikan pengalaman yang lebih baik bagi semua tamu.Saya dan segenap tim sangat menantikan untuk menyambut Anda kembali ke Swiss-Belcourt Bogor dalam waktu dekat, untuk pengalaman menginap yang tak terlupakan lainnya.Regards,Andi Grinaldi MattinettaGeneral Manager
traveller moms
Phòng Junior Suite
Lưu trú vào thg 2, 2024
Gia đình
45 đánh giá
6.5/10
Đăng tải vào 13 thg 3, 2024
The hotel was known as bogor icon hotel then now swissbell court. Our junior room was big, n quite complete with sofa, tv, and kitchen set without kitchen utilities. The swimming pool provided at ground floor next to the resto. Once come into the room our card didnt fuction, and we have to ask the maintenance to fixed it. Overall our experience in this hotel is average.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,It was indeed a pleasure to have you stay with us. We thank you for taking the time to write and share your generous comment. We also appreciate you highlighting areas for improvement. We take pride in ensuring our guests have a comfortable and enjoyable stay, and your feedback is greatly appreciated. We hope you don't let this indifference influence your opinion of this hotel. We are looking forward to welcoming you back.Regards,Dicky Pratama, General Manager
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 11, 2024
Gia đình
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 29 thg 12, 2024
Breakfast quality could be improved further
Dịch
Phản Hồi Từ Khách Sạn: Kepada Tamu yang terhormat,Terima kasih atas ulasan Anda dan telah memilih Swiss Belcourt Bogor sebagai tempat menginap. Kami senang mengetahui bahwa Anda puas dengan kebersihan, layanan, dan fasilitas kami.Kami juga mencatat masukan Anda mengenai kualitas sarapan. Hal ini akan menjadi perhatian kami untuk terus meningkatkan mutu hidangan agar lebih memenuhi harapan tamu di masa mendatang.Terima kasih atas feedback berharga Anda, dan kami berharap dapat menyambut Anda kembali dengan pengalaman yang lebih baik di masa mendatang.Regards, Andi Grinaldi MattinettaGeneral Manager
Lmntrix118
Phòng cao cấp 2 giường đơn
Lưu trú vào thg 8, 2023
Một mình
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 4 thg 9, 2023
This hotel building really amazyng and I really love this hotel
Dịch
Phản Hồi Từ Khách Sạn: Dear Lmtrix118,Thank you so much for taking the time and providing us with your feedback. I am happy about your kind words regarding our hotel,I am looking forward to welcoming you back soon at Swiss-Belcourt Bogor.Best regards, DickyGeneral Manager
NanHT
Phòng cao cấp 2 giường đơn
Lưu trú vào thg 10, 2023
Vợ chồng
3 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 26 thg 11, 2023
The room is OK, the service is good, but need to improve like room door is old and really loud outside the room,
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr/Mrs. Nanht,We are happy to read that you enjoyed your stay with us, especially for our friendliness staff.The entire team was very sorry that we could not meet your expectations in some areas. It is always be our goal to arrange the best stay for any guest can possibly has. I would be very happy if we could have another chance to make your stay more enjoyable. I am very much looking forward to welcoming you back to Swiss-Belcourt Bogor.Kind regards,Dicky PratamaGeneral Manager
Phản Hồi Từ Khách Sạn: Dear Mrs. Sari Kristina,Terima kasih telah meluangkan waktu dan memberikan hotel kami rating terbaik Anda. Kami akan menantikan kedatangan anda kembali di Swiss-Belcourt Bogor. Hormat kami, Dicky General Manager
Ferdians
Lưu trú vào thg 5, 2023
Vợ chồng
16 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 18 thg 8, 2023
Good hotel. Great services. I love the ambience. Quite room.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ferdians,Thank you so much for taking the time and providing us with your feedback. I am happy about your kind words regarding our hotel location and our sevices,I am looking forward to welcoming you back soon at Swiss-Belcourt Bogor.Best regards, DickyGeneral Manager
Novi
Phòng cao cấp 2 giường đơn
Lưu trú vào thg 3, 2023
Gia đình
4 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 6 thg 5, 2023
The place is so cozy and nice,, in the middle of town,, so cool
Dịch
Phản Hồi Từ Khách Sạn: Dear Novi,Terimakasih telah meluangkan waktu untuk memberikan ulasan yang bagus ketika Anda menginap di Swiss-Belcourt Bogor. Kami senang dengan kata-kata baik Anda mengenai fasilitas dan pelayanan kami.Kami akan menantikan kedatangan anda kembali di Swiss-Belcourt Bogor.Hormat Kami,DickyGeneral Manager
bagus
Phòng Đôi Cao cấp
Lưu trú vào thg 3, 2025
Người đi công tác
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 14 thg 5, 2025
Oke mantap
Dịch
Phản Hồi Từ Khách Sạn: Dear Bapak/Ibu Bagus,Terima kasih atas rating sempurna dan ulasan positifnya. Kami sangat senang mengetahui bahwa Anda menikmati fasilitas dan pelayanan kami. Semoga kami dapat kembali menyambut kedatangan Bapak dan keluarga di Swiss Belcourt Bogor pada kunjungan berikutnya.Salam hangat,Andi Grinaldi MattinettaGeneral Manager
setian
Phòng Đôi Cao cấp
Lưu trú vào thg 5, 2023
Du lịch cùng bạn bè
7 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 20 thg 6, 2023
Good n Good
Dịch
Phản Hồi Từ Khách Sạn: Terimakasih telah meluangkan waktu untuk memberikan ulasan yang bagus ketika Anda menginap di Swiss-Belcourt Bogor. Kami akan menantikan kedatangan anda kembali di Swiss-Belcourt Bogor. Hormat Kami, Dicky General Manager
Tài Khoản Khách
Lưu trú vào thg 5, 2023
Gia đình
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 23 thg 6, 2023
Oke abizzz
Dịch
Phản Hồi Từ Khách Sạn: Terimakasih telah meluangkan waktu untuk memberikan ulasan yang bagus ketika Anda menginap di Swiss-Belcourt Bogor. Kami akan menantikan kedatangan anda kembali di Swiss-Belcourt Bogor. Hormat Kami, Dicky General Manager
maulanailham
Phòng cao cấp 2 giường đơn
Lưu trú vào thg 3, 2024
Một mình
20 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 8 thg 6, 2024
Room nice and located near toll
Dịch
Phản Hồi Từ Khách Sạn: Dear Maulana Ilham,Thank you for letting us know about your stay at Swiss Belcourt Bogor, and I am very pleased to have received your exceptional rating on your recent visit with us. My team and I look forward to welcoming you back in the future.Best Regards,Romdon Zulkarnaen; Executive Assistant Manager