Tài Khoản Khách
25 tháng năm, 2024
My family booked 3 rooms (2 Twin + 1 Double) in this hotel and got assigned to three different rooms on 3 different floors. I’d say room quality is a bit of a hit or miss. Despite paying the same rate for two out of three rooms, all our rooms were of different layouts and types. All the rooms were spacious enough, although the bathroom of one of the twin rooms might be narrow for some. There were many amenities provided like fridge, TV, toiletries, water bottles, tables, cupboards and even a small sofa! In one of the twin rooms, the only ‘window’ is barely bigger than a vent, while in the other room, the windows are big and good. There seems to be no ventilation in the toilet so the windows are all the more important. One of my sis got a hard bed type in her double room, while both the bed and sofa in our twin rooms were super comfortable. There was no room-to-room phone service and Wifi was spotty - totally died during my last night there. Every morning, we will go down to grab our breakfast in a takeaway bag and dine at the beautiful dining area with chill soft music. The relaxing space had a nice design theme and was not crowded or noisy when we’re there. The food is average to good. Although I don’t drink coffee, my sis commented that the coffee quality was inconsistent. The staff were polite and helpful.. to an extent. When we checked in, they gave us two keycards for each room when requested, which was much appreciated. They also never failed to greet us whenever we pass them by at the lobby. However, when my sisters had issues with the rooms, like the hard bed type which is uncomfortable to her, etc, they were not able to resolve the issues effectively. There was also a small miscommunication that resulted in no housekeeping for my room during our 4 days stay there, even though we expected it. To avoid fuss, we opt to just change the towels when we need to instead.
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