Các đánh giá Tongli Lake Resort (Phase II)

Khu nghỉ mát này thực sự là một nơi tuyệt vời để ghé thăm ở Tô Châu. Rất sạch sẽ, xinh đẹp và hướng đến trẻ em. Hầu như không có bộ phận nào không có hoạt động dành cho trẻ sơ sinh. Các hành vi của nhân viên cũng đạt tiêu chuẩn và đặc biệt hơn là người phụ nữ tên Yu Ting rất hợp tác.

Clean and comfortable hotel. Good location and near the tourist attraction.

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

一直刷到酒店適合親子的推薦，體驗後感覺一般。 先説有待改善的部分： 硬件設施老化。浴缸的旋鈕是擺設，電視機的遙控器非要離機頂盒三米內才有反映。室內的蹦床海洋球，同樣是破破爛爛。 衞生不行。床邊還遺留上家的頭繩……玻璃架上一層灰。 好的部分：服務確實不錯，親切有禮。游泳池有小孩泡池，水温合適。 總的來説，五星級的價格，不到五星級的體驗，親子體驗也被各種收費項目打了折扣。

陪父母春節出來小住兩天。酒店的服務非常不錯，工作人員都很熱情，我的管家美女餘婷小姐春節一直在上班，每天身兼數職，提供從酒店到電瓶車、小火車各項服務。真的是優秀的多面手！她的服務留下了美好的印象😊 酒店環境不錯，適合散步休閑，設施也比較完善，遊樂設施是個大亮點！推薦酒店的同裏一號，味道不錯，如果不去周邊的古鎮，是用餐的選擇。值得再來！

來之前做了很多攻略，網上的評論居然差評和好評一片，心裏還是蠻忐忑，最終還是還是決定試一試。住了兩晚，從一下車就驚艷到了，工作人員很暖心，天氣冷站在外面開車門迎接，一路送到房間，非常棒的服務。 設施：設施齊全，提供了成人和小童的用具。 衞生：酒店客觀來講不是很新，硬件沒有很現代，但是很乾凈，相比民宿，帶孩子更適合成熟的酒店，更方便衞生。清潔人員也很勤快，用具隨便用。 環境：很大的遊樂場，足夠8歲以下的孩子玩個夠，還有市外空間遊樂場，遊船，恆温泳池，滿足孩子需求。 自助早餐很棒，種類多，孩子喜歡。 服務：管家服務非常棒，為我們服務的叫康文傑，我們有任何問題都是他幫助解決的，非常貼心。 運氣好，遇到一個滿意的酒店，吃好睡好玩的好，祝福！！

同裏度假村已經看了很多次，終於有時間來了。大堂和環境優雅別緻，服務態度很滿意，接待禮貌。前台服務人員很熱情周到，酒店管家也是服務到家，關懷每日的入住體驗，提前告知，親切友好。房間入住乾淨衞生,考慮周全，小朋友入住拖鞋，板凳，洗漱用具等都很方便且周到。小朋友利用大大的浴缸還泡了一個澡。 房屋窗外就是風景，非常的愜意。 度假村環境也是很棒，有很多適合小朋友的娛樂活動，酒店內也有很多玩樂的設施，如果夏天來肯定更好，下次再來夏天體驗一次。 早餐和晚餐酒店都有自助，自助很豐富，適合小朋友吃的也很豐富，紅湯蘇式麪很好吃，可惜這次早餐下來的晚了，小朋友想吃的華夫餅沒趕上，下次可以再來吃。晚上到酒店後還有免費的晚安粥，可以看得出來很用心很貼心的酒店服務。 晚上夜遊同裏古鎮走路也很方便哦。 總體非常滿意。

寒假帶小朋友去玩了兩天，酒店不錯很大，環境也很好臨湖散步很舒服。給我印象最深的是管家“曉宇”，全程貼心服務，有求必應，非常貼心，讓人賓至如歸，期待下次相遇！

服務員態度都很好，從入住開始享受了很好的服務。入住當天恰逢生日，還準備了房間驚喜和蛋糕。退房還有小禮物。很感謝！還有室外小童探險樂園，工作人員很仔細，保護小朋友，陪小朋友一起玩。餵食小動物，有提供胡蘿蔔🥕。非常好的體驗

同裏湖度假村真是親子游的理想之地！活動豐富多彩，桌球、小童樂園等設施讓孩子們玩得不亦樂乎。特別要提的是，管家餘婷的服務真是太到位了，細心周到，讓我們感受到了家的温暖。最令人驚喜的是，酒店最後還贈送了旅拍服務，攝影師技術高超，給我們全家拍了一張超棒的集體照，留下了美好的回憶。強烈推薦給各位想要親子游的家長們！

房間離同裏湖很近,國慶避開人流,在小道走走,湖邊坐坐,遊游泳,蒸蒸桑拿。有小動物可以喂。 外賣可以用房間電話打6001送房間。 酒店服務很好,還沒到之前酒店就按排了管家康文傑,預訂免費去同裏古鎮的班車,多增加了孩子的洗漱用品以及提供了一系列優質的服務。

一次説走就走的旅行，意外的驚喜，服務超讚，水果，銀耳湯，都是滿滿的驚喜！ 最意外的就是，滿牆都是白雪公主，跳跳虎，每個人心中都有的童話故事，童話世界等你來，等你拾起心底的那份童真，滿身的疲倦都一掃而空，下次就是我家定點的旅遊點！

在網站上看見了這家酒店，據説主打親子，那當然要帶家人來體驗體驗，到了酒店後果然沒有讓我失望，酒店不僅大堂裝修精美，每個工作人員服務也非常到位，不管走到哪裡都有人跟你問好，辦完入住到房間後也非常的乾淨整潔，窗外風景也很不錯，酒店設施也很齊全，還有專屬管家添加微信，我的管家是餘婷，給我介紹了各個營業點的時間，泳池，小朋友玩的地方，酒店離同裏古鎮也很近，步行就可以到，很方便，可惜這兩天下雨，還有很多沒有玩到，之後有時間還會再來入住，整體是一個很不錯的體驗。

國慶帶娃出遊，主打輕鬆休閑，網上對比了同裏湖大飯店和同裏湖度假村二期，貌似二期更加新一點……這次預訂的是高級雙床房。 酒店前一天有電話來訪，告知第二天會兩大一小入住，並通知了會有管家添加微信，在入住酒店之前管家並沒有主動詢問相關事宜和需求～ 第二天12點左右到店，沒有空房，還在打掃，半小時之後打掃完畢，給了5樓靠近電梯的房間。樓層不錯～可惜進了房間後有些失望～房間的設施非常陳舊，而且到處都散發著黴斑……這怎麼能達到親子酒店的衞生標準？高級房的陽台正對居民樓，景觀不好。再説餐飲，早餐和晚餐的自助餐中規中矩，節假日還是人手不足，總是在等補貨，擦台等等。酒店的娛樂設施，小童活動區分為好幾個房間和區域，但是衞生條件一般～陶藝吧和桌球需要額外收費～游泳館人不多，大池水有點冷，小童池的水很温暖～洗澡區的衞生設施需要改進！酒店外景色不錯，臨湖，樹木也多，微風習習，很愜意！ 酒店的前台貌似經驗不足，但是大堂經理人很和善，工作人員見了面也會主動打招呼，晚上還會贈送小點心～ 整個酒店最大的印象就是……硬件落後不足，全靠軟件來湊……這麼一個優勢的地理位置的酒店，希望能提升硬件之後加之更加優秀的服務為大家帶來全新的體驗！