Các đánh giá Silurian Hotel Newport

Absolute joke from check in. Didn’t get the room we booked. The rooms, well! Super dirty! No spoon, no milk, a tiny amount of loo roll. Not sure when the carpet had been hoovered last. Wouldn’t book again. The picture attached was from walking around in the room! And can only be described as *****. RANK

Nice place to stay for business trip. Strongly recommended!

Great location with a good price. Nice staff.

Excellent location staff were friendly and approachable!

Good location, nearby train station

Bed was comfortable. The bars are noisy, it was the weekend, but the base is very loud, and goes on until late. The entrance to the hotel was nice and tidy, and we were able to check in early, from there it all got interesting, the room key cards have different room numbers on them, mine did not work, it was not even programmed for the room, we went out and when we returned the same, key did not work, went down to reception, was given another key, room number was written on it not programmed, followed to the room by a member of staff, he let us in with his master key, was given a random card to put in the electric key inside the room. This was the same for another couple. It would seem that they had no facility to reprogramme the cards, just to write room numbers on them in permanent marker! Good job the front desk is 24/7. The room was ok, a little tired, but bearable. If the key cards issue was sorted then it would be ok. Everything seemed to be running off random bits of paper.

We used this hotel as it was close to a job that we were doing. For a stay as a couple, I’d give it a wide berth. Staff were friendly and efficient enough, no complaints there. Hotel was same decor as a premier inn but obviously lacks the same funding. Hotel was soulless and needs a revamp. It’s definitely not a boutique hotel or a 4star. No breakfast, no bar! 2 stars at most.

Very noisy due to nightclubs staying until 3:30 AM being in proximity. No daily room service .

Really amazing Staff and very helpful, great sized rooms also.

Rooms shabby NO breakfast which was included in price and nobody there to discuss this matter with. Central location but very noisy at night from local bars etc probably better suited for people just wanting a place to crash after a night out rather than a family.

We arrived at the hotel to see an employee with a black eye. He was rude and unhelpful during check-in. The room was fine, but noisy due to bars in the proximity. Management revamping clearly needed.

No WiFi as advertised, no discount on parking in NCP as advertised, reception staff not helpful , bathroom shower curtain filthy

This was our second stay at the Silurian Hotel. Our room was disgusting, the floor was filthy, the shower only request although confirmed IT WAS A SHOWER OVER A BATH, although hand rails not suitably positioned for getting in and out. The shower curtain was dirty. The room smelt of cigarettes, the windows were filthy, The room card key constantly failed. There were cigarette ends sitting between the secondary glazing and cigarette ash inside and outside on the ledges. And to top it all the door frame housing the lock had been previously broken into and the lock was hanging down and the door frame was split all of the way down. Offering very little security to the room or to ourselves. I brought all of these things to the attention to the manager and showed him the door he informed me that the door had been kicked in two weeks previously by a guest as the door key entry card was not working. I informed him that the room should never had been in use and that we did not feel safe in there. He replied you are perfectly safe!!! I shall be making a formal complaint and requesting a refund.

As other reviews indicate, the hotel management changed recently so the photos on the website are not accurate Check-in was bizarre. No one there in the morning so I came back later. Guy handed me a card in letter envelope and pointed to the door. Did not ask me my name or anything else. Room was fine, but did not feel very clean or safe. No remote control for TV. I had a look for cutlery downstairs and found a very grimy cutlery tray. I booked two nights but I left after the first night.