Silurian Hotel Newport

Absolute joke from check in. Didn’t get the room we booked. The rooms, well! Super dirty! No spoon, no milk, a tiny amount of loo roll. Not sure when the carpet had been hoovered last. Wouldn’t book again. The picture attached was from walking around in the room! And can only be described as *****. RANK

Nice place to stay for business trip. Strongly recommended!

Great location with a good price. Nice staff.

Excellent location staff were friendly and approachable!

Good location, nearby train station

Air con broken. No opening windows Many surrounding rooms in a state of disrepair and left open. Reception area and hallways dirty

Decent, if basic, hotel. Room was clean, modern and well decorated. Bathroom and shower also fine. However, despite being booked in for bed and breakfast, no food was to be seen when I went to the dining area and there were no staff around (including at the very basic reception desk) to take this up with.

Bed was comfortable. The bars are noisy, it was the weekend, but the base is very loud, and goes on until late. The entrance to the hotel was nice and tidy, and we were able to check in early, from there it all got interesting, the room key cards have different room numbers on them, mine did not work, it was not even programmed for the room, we went out and when we returned the same, key did not work, went down to reception, was given another key, room number was written on it not programmed, followed to the room by a member of staff, he let us in with his master key, was given a random card to put in the electric key inside the room. This was the same for another couple. It would seem that they had no facility to reprogramme the cards, just to write room numbers on them in permanent marker! Good job the front desk is 24/7. The room was ok, a little tired, but bearable. If the key cards issue was sorted then it would be ok. Everything seemed to be running off random bits of paper.

We used this hotel as it was close to a job that we were doing. For a stay as a couple, I’d give it a wide berth. Staff were friendly and efficient enough, no complaints there. Hotel was same decor as a premier inn but obviously lacks the same funding. Hotel was soulless and needs a revamp. It’s definitely not a boutique hotel or a 4star. No breakfast, no bar! 2 stars at most.