The hotel’s location was very convenient. However, for a five-star property, it was surprising to experience loud noise from a neighboring outlet near the lobby during check-in. We booked a room for three with an extra bed, and I expected it to be prepared for three guests with essentials like towels and dental kits, without having to remind the staff. While the towels were clean, they were quite old and rough, having lost their softness.
On the positive side, the F&B and housekeeping services were excellent.
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