For the price of this hotel, it is in an excellent location and is very clean. During our stay, there were lots of things that weren’t working or were broken in the hotel, including the key card machine, so we were only given 1 key card for a room for 3 people. In our room, the bathroom door handle had been ripped off on the inside before we got there and one of our friends got locked inside with no way out. She tried multiple times on multiple numbers for the hotel/front desk and not a single one worked. They were either in Spanish and hung up immediately or were disconnected. Luckily she was able to get in touch with us to come and let her out (she was in the room alone) but that meant travelling back to the hotel from another location. We were told by the front desk after this incident that they would come and fix the door but they never did. The washing machines were also broken so we were only given 2 towels every few days between 3 people. If there hadn’t been so many things broken, it would have been a decent stay.
The hostel location is lowkey too quite and far from everything if you are not local but they have train station nearby I’m just not comfortable to walk around that much
The only thing going for this hotel is the free shuttle bus to and from the airport
Shuttle bus drivers were extremely helpful and friendly. Other staff not so.
The entire hotel is in need of an upgrade and a good clean
After checking in, I put my luggage in the room and left quickly to take care of some work. When I came back, I found an elderly woman and a Black woman behind her entering a code and unlocking my room door.
I immediately went up to question them, but I got no response. They even blocked me outside the door. By the time I managed to get into the room, both of them had already left.
I then messaged the owner, but received no reply at all.
This situation made me feel extremely unsafe, and I couldn’t sleep the whole night. My laptop, tablet, phone, and bank cards were all inside the room. I do not understand how they knew the code or why they were able to open my door.
This experience has seriously raised concerns about the hotel’s security and management.
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