0lewisb
ngày 24 tháng 6 năm 2024
The holidays blues have set in :( this hotel and it's staff are the very best and for children this is the only hotel I would consider in Sharm. From the minute we stepped through to check in we was greeted with a smile and despite the scare of my wife leaving her bad on the coach this was returned within 30 mins by TUI rep Noir special mention to him and the member of staff on reception Mazen who made this happen at 1am! The hotel overall is very clean, everyday rooms are tidied and lovely to come back to, air conditioning also kept on with power supply for english plugs and c-plugs. Safe, kettle, coffee, tea. We got the swim up room and late check out for a midnight flight home both I really recommend, both a small additional charge but make your holiday even better, we will always get a swim up now, again the pool is cleaned evening morning and night. The staff are THE BEST OF THE BEST, we felt like leaving family behind when we left on Saturday night, they made our holiday! The teams from the Kids pool and bars managed by Sami Al Syed, main restaurant managed by Elsayed and his daughter Mawra who is so well known round the hotel for how amazing she is with children. and Lobby Bar managed by Mahmoud were incredible always looked after us, played with our son, always smiling and just all round wonderful people. Food is lovely in the main buffet, with different selections each night, the chinese is a gamechanger we loved the food they offered. Hassan on lazy river is always happy to see you and looks after you when going through, this is guarding throughout the lazy river duration like all pools so many lifeguards on hand to watch for your safety. The pools are so good for younger and older children, again always cleaned morning and night and never an issue finding seating everyday with shading. with staff throughout the day on Ahmed in particular on hand to get your drinks. Photography on site we were blown away how fantastic are photos were, the staff even can set this by the beach across the road at the sister resort, Again the staff are fantastic! Abdullah a special mention to as before during and after photos was always smiling and helping us at any opportunity, fairly priced and again flexible. Kimo's entertainment team again very interactive throughout the day with children, always smiling and offer evening entertainment. would be better if it was for longer in evenings and outside but you can fault what they put on every night in sports bar for kids as they are loved it! The spa & massage service is fairly priced and again the staff are fantastic and overall a lovely experience, they are flexible to durations and services they offer, ultimate relaxation are the words I would describe! we rarely do this on holiday but we heard so many good things, so glad we done it! The only improvements I would suggest is alcohol selections (you can pay additional for certain drinks) the American was not as good as the main restaurant or Chin
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