Các đánh giá Holiday Inn Resort Batam, an IHG Hotel

The staff are very welcoming, friendly and helpful. Their response was prompt, when the electricity tripped in our room. It's also perfect for those who want to be away from the hustle and bustle of the City.

We have enjoyed during our stay (2N3D) Especially , my daugher enjoyed so much because of kids activities room. It makes her happiness . Thank you all the staff for your good service with smile We'll miss you ...

A few comments. 1) I booked the hotel through Trip.com and was told during check-in that I cannot enjoyed the points reward since it is booked via 3rd party instead of direct booking through hotel. 2) Provide hourly shuttle service to nearest ferry terminal (Sekupang terminal) and 1 trip at 10am to Grand Batam Mall. No service provide to Batam Centre ferry terminal. 3) No comments about the food as breakfast was not included unless I walk-in for it and have to pay at counter. 4) Room key was not working initially when check in and was told because I put next to my mobile phone and have to go back to front desk and get it change. Why was this not upfront alert to customer? 5) Gym threadmill was not working well during jogging and was not change or repair and dont instruction to inform not to use that threadmill. 6) While I was shaving in my bathroom, one of the housekeeper walk into my room without me knowing. Why is that so? He assumed I already check out?? Although he did shout 'housekeeping' but I was in the bathroom and cannot heard anything from inside. 7) Overall, the facilities look run down and old, no USB port for charging which clearly state that the hotel is very old. Overall facilities Overall need lots of improvement on refurbishment, shuttle service and manner of service to enter the room without acknowledgement.

Brought my whole family to stay in this hotel, my second time and their first. Still the kids are spending more time and enjoyed using the kids play pool and water playground. The staff are very friendly and assisted us in our requested.Doo include The Tea Tree Spa is a must for a good relax treatment for a quite family trip.

It was pleasant lovely stay at Holoday in Resort. Room was clean with good cold air conditioner, hot heater water,mini fridge in the room served with good brand Dilmah Tea bag. Breakfast hall was spacious indoor and outdoor view to the pool . variant choice of food .taste is great Has many option coffee ( I choose latte no sugar ) Nice atmosphere with the big pool,,gym hall with a lot gym equipment,clean area There is Teppanyaki or Thai restaurant available in the resort ( please check the schedule ) some of the day is closed . I enjoyed teppanyaki food served in fresh and quality. Great taste Staff attitude is outstanding from the front desk to every part of section they will always smile and greet you Your wonderful stay is their best performance Great hospitality,great stay for everyone who are in refreshing vibes with couples or family.

Overall my stays here is relaxing. Hotel is very near waterfront ferry, but a bit far from city center. Food also ok, but we just tried the buffet cafe cos on the first day we wanted to try the Japanese one, but it doesn’t start to prepare our food after 1 hr. Staffs are good, they serve with smile and willing to help. If the efficiency can be improved, it will be better.

Was rather clean n the breakfast spread was decent. The staff were very friendly. The only disappointment we had was our bedroom that was supposed to have three bed wasn't ready by the time we arrived even though they were informed beforehand.

Service staff were very friendly and helpful. Family-friendly place with ample amenities for all. Location is out of the way from town

Not a place to stay for people who wants to go to town often. The AC in the room is pretty noisy and the room was not clean wgen we came backj at 1700hrs. P1p

The hotel is far away from the city centre, not near the beach, but it was maintained well. Booked a room for 5, there were 2 single beds and 1 queen size (they claimed to be king size) which is not enough for 5 people. Living room was spacious though. Had seafood bbq buffet at the Terrace Cafe, not too bad but they ran out of crabs and squid quickly. Enjoyed the games and karaoke room.

I personally liked the resort despite the heavy downpour. Will return again. Staff were exceptionally awesome and helpful.

Hotel do provide free shuttle bus but the distance to town is too far and not near the ocean.

A good place to stay if you want to be away from the busy city.. a good place to relax..

This is an aged resort. Some electrical appliances in the room are broken but hotel staff response promptly to resolve.