Các đánh giá Sunshine Resort Intime Sanya

Phản Hồi Từ Khách Sạn: 尊敬的賓客，非常感謝您選擇入住三亞銀泰陽光度假酒店，我們非常重視客人的滿意度，您的評價對我們來説意義重大。您的肯定是我們不懈努力的最好的回報。再次感謝您的評價與支持。如果您有任何其他需求或疑問，請隨時與我們聯繫，期待您的下次光臨！

Phản Hồi Từ Khách Sạn: Dear Guests,Thank you very much for choosing to stay at Sanya Yintai Sunshine Resort Hotel. We truly appreciate you taking the time to give us your recognition and for your support of our hotel. That said, we do feel a little disappointed that we didn't receive a full 5-star rating from you. It's possible that there are areas where the hotel still falls short. We hope that during your next visit, you can point out our shortcomings to us. We will strive to do better and continue to serve with dedication, ensuring that every guest who comes to the hotel can feel the warmth of home. May our service bring you more surprises and touching moments, and we look forward to your next visit!

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for taking the time to share such a wonderful stay experience. We are all deeply honored and touched to see your recognition of our hotel! Your love for the breakfast, your affirmation of the staff's service, and your delightful feedback on the suite upgrade have greatly encouraged us. Being able to create a beautiful vacation time for you is the happiest thing for us.Although you were the only British guest staying with us this time, our hotel has always been committed to providing the same attentive service to friends from all over the world. We look forward to welcoming more tourists from the UK and other countries in the future.Thank you again for your perfect rating, which is the greatest motivation for us! We have shared your praise with the team and are looking forward to meeting you again at the hotel in the near future, bringing you more surprises and beautiful memories! Wish you a happy life!

Phản Hồi Từ Khách Sạn: Dear Guests,Thank you very much for taking the precious time to share your stay experience. Your detailed feedback is extremely valuable to us.We are sincerely delighted to learn that you appreciate the hotel's advantage of direct access to the beach, as well as your recognition of the cleanliness of the swimming pool, the variety of breakfast options, and the convenient location. Providing you with a comfortable stay environment and a convenient travel experience is our goal. We are encouraged that our airport pickup service has been recognized by you, and we will continue to maintain this thoughtful service.At the same time, we have carefully recorded and reported your feedback on the bathroom odor, bathtub drainage issues, and the lack of self-service laundry facilities to the relevant departments. Regarding the bathroom issues, we will immediately arrange for maintenance and cleaning, and replace old facilities to ensure a more comfortable bathroom environment for subsequent guests. As for the self-service laundry service, we will also include it in the consideration of hotel facility optimization and strive to improve this service as soon as possible to meet the diverse needs of guests.Thank you again for your honest evaluation. We look forward to the opportunity to serve you again and bring you a more perfect stay experience!

Phản Hồi Từ Khách Sạn: Уважаемые гости, большое спасибо за то, что вы решили остановиться в Санья Иньтай Sunshine Hotel, но также искренне благодарите вас за любовь и признание, чтобы гости наслаждались прекрасным опытом пребывания является нашей обязанностью, мы очень рады получить ваше одобрение, в то же время мы также более мотивированы, чтобы двигаться вперед, надеясь, что у нас будет больше возможностей для вас!

Phản Hồi Từ Khách Sạn: Dear guest: Hello! Thank you very much for choosing to stay at our hotel again and sharing your stay experience in such detail. We are deeply remorseful and self-reproachable for not meeting your expectations in this service, especially regarding the issues of staff communication and service awareness. We fully understand your feedback that "the hotel does not meet the five-star standard". Since its opening, the hotel has always attached great importance to hardware maintenance and environmental quality. The cleanliness of the courtyard, swimming pool and guest rooms is a basic service that we have long adhered to. However, there is indeed a lag in facility updates. Every year, the hotel conducts comprehensive and detailed maintenance on facilities and equipment on a regular basis. Also, the insufficient communication skills of the staff in English and Russian that you mentioned, as well as the unprofessional attitude that occurred during the reception process, are the core issues that we need to solve at this stage. We have established an investigation to verify the situation regarding the behavior of front desk staff who ignore guests' demands and mock communication requests, and have seriously criticized and trained the relevant responsible persons. In response to the situation where "a high proportion of intern employees and insufficient service experience", we will optimize the personnel structure, strengthen pre-job training (especially language skills and service awareness), and require all employees to wear their name tags properly and display their names to ensure that guests can clearly feedback problems. Avoid the recurrence of similar communication predicaments. At the same time, there are also cases where the tables are not cleared in a timely manner during breakfast time, exposing the loopholes in our catering operation and management. The catering department has adjusted the division of labor among personnel, increased the number of service staff during the breakfast peak hours, and formulated the "Table Cleaning Timeliness Standard" to ensure that guests can quickly obtain a clean dining area. Meanwhile, we will enhance the practical training for intern employees to improve service efficiency and initiative. Despite numerous problems, you are still willing to consider staying again. This tolerance is highly cherished by us. We are well aware that a "five-star experience" not only stems from hardware but also relies on warm and professional services. If you choose us again in the future, please contact us in advance. We will arrange an experienced service staff to connect with you and follow up on your check-in needs throughout the process, doing our best to make up for this regret. The sunshine and beaches of Sanya are always open to you. We will also take this feedback as an opportunity to comprehensively improve our service standards and look forward to winning your trust again with a brand-new look. Wish you and your mother good health and a smooth life. We look forward to bringing you a truly five-star vacation experience soon!

Phản Hồi Từ Khách Sạn: Dear customer, it is an honor to serve you again! We are delighted that our superior geographical location continues to attract you, which is also something we take pride in. We deeply apologize for the small regret caused by the outdated hotel facilities, but we always adhere to high standards of cleanliness to ensure that the room is clean and tidy, allowing you to stay at ease. Fortunately, this has been recognized by you. The professional service of the staff can satisfy you, and we are even more delighted. We are delighted to offer a rich buffet breakfast, attractive pool facilities, as well as a variety of short trips and hotel activities to add fun to your stay. We will continue to optimize and improve, and look forward to your next visit to have a more perfect experience. Thank you again for your choice and support!

Phản Hồi Từ Khách Sạn: Thank you so much for depicting this island hotel experience with such delicate words, making it as poetic and picturesque as a painting! From the "little world where the sea and sky blend into one" to the "soft and fine white sandy beach", from the "warm and sincere welcome ceremony" to the "room where you can enjoy the sunset and listen to the waves", every bit of beauty you feel is a detail we have meticulously crafted - we hope that the hotel is not just a place to stay, but a harbor where you can deeply embrace the sea and leave behind lifelong memories. The sincerity and friendliness of the staff, the decoration in the room that blends with nature, and the breathtaking sunset over the sea outside the window are all designed to make you feel the comfort and romance of "being at home" at every moment. Your "unforgettable for a lifetime" is the greatest affirmation for us. This sea and this hotel will always reserve a unique beauty for you. We look forward to witnessing your pleasant time with the sea again in the future!

Phản Hồi Từ Khách Sạn: Уважаемый гость! Спасибо, что выбрали наш курорт и поделились таким прекрасным впечатлением от проживания! Мы искренне рады, что вы с семьей провели здесь чудесное время. Ваше признание чистоты номеров, целостности оборудования, а также дружелюбного обслуживания сотрудников — это двигатель для нашего постоянного развития.Мы особенно рады, что завтрак удовлетворил ваши потребности в китайских и западных деликатесах. Наша кухонная команда постоянно работает над разнообразием и вкусом блюд, и ваше удовлетворение — лучшая мотивация для них.С нетерпением ждем вашего повторного визита. Тогда мы приготовимся еще более тщательно, чтобы ваше отпускное пребывание стало еще прекраснее! Желаем вам приятной жизни!

Phản Hồi Từ Khách Sạn: Уважаемые гости, мы очень признательны вам за то, что вы нашли время для обратной связи с вашим опытом пребывания в отеле, и мы глубоко сожалеем о тех неудобствах, которые были причинены вам в связи с незакрытием окон и описанием ванны, которые не соответствовали действительности, и о Том, что нам необходимо улучшить в нашей работе, и просим вашего понимания. Что касается вопроса о окнах, то мы незамедлительно организовали для инженерного отдела проверку и ремонт, с тем чтобы обеспечить более тесную и комфортную обстановку для каждого гостя в последующем порядке; Мы также синхронизировались с соответствующими платформами для обновления информации, чтобы избежать дальнейших недоразумей с другими гостями.Ваша обратная связь очень ценна для нас, и она может помочь нам более точно определить проблему, повысить качество обслуживания. Несмотря на незначительные сожаления по поводу этой регистрации, мы искренне надеемся, что у нас будет возможность загладить свою вину и надеемся, что в следующий раз, когда вы посетите нас, вы почувствуете наше улучшение и получите более совершенный опыт.

Phản Hồi Từ Khách Sạn: Dear guest, hello!Thank you for choosing to stay and providing valuable feedback! We are pleased to receive your recognition of the hotel's location, breakfast quality, and staff service. We are committed to providing our guests with a comfortable seaside experience. Regarding the issue of slightly outdated guest room furniture, we have included it in our recent upgrade plan and will gradually renovate and maintain the furniture, while optimizing indoor facility configuration, striving to enhance living comfort while preserving the hotel's characteristics. Your suggestions are an important driving force for us to improve. We look forward to the opportunity to provide you with better services with a brand new look in the future. Welcome back!

Phản Hồi Từ Khách Sạn: Уважаемые гости, большое спасибо, что решили остановиться в Sanya Yintai Sunshine Hotel, мы придаем большое значение удовлетворенности гостей, ваша оценка имеет для нас большое значение. Ваше, безусловно, лучшее вознаграждение за наши неустанные усилия. Еще раз спасибо за оценку и поддержку. Если у вас есть другие потребности или вопросы, пожалуйста, свяжитесь с нами в любое время и с нетерпением ждем вашего следующего визита!

Phản Hồi Từ Khách Sạn: Dear guest, please allow me to express our deep apologies on behalf of Sunshine Resort Intime Sanya for the problems you encountered during your stay. We value every customer's feedback and sincerely thank you for choosing Sanya Intime Sunshine Resort Hotel and providing us with valuable feedback. Your sharing plays a crucial role in improving our service quality. Firstly, the hotel has been in operation for 20 years and is a nationally certified five-star hotel. Every year, the hotel conducts comprehensive and meticulous maintenance of its facilities and equipment. In order to provide guests with a comfortable stay, we will continue to strive to provide better services and facilities. At the same time, we always pay attention to the needs of every guest and do our best to solve any minor issues you may encounter during your stay. Secondly, due to frequent rain and rainstorm warning in Sanya recently. The hotel swimming pool will make minor adjustments based on weather conditions. We apologize for this. The hotel breakfast is a diverse variety of Chinese and Western style buffet breakfasts. We attach great importance to the breakfast issues you have reported and will immediately inform the relevant departments to make improvements. Regarding every valuable suggestion you have mentioned, we will share it with the hotel management to identify the shortcomings from a subtle perspective, maintain the good aspects, and improve the deficiencies. We always strive to create a perfect stay experience for our first guests, and we believe that you will have a brand new experience during your next stay. We sincerely invite you to come again!

Phản Hồi Từ Khách Sạn: Dear guests, Hello! Thank you for choosing Sunshine Resort Intime Sanya! It's a great honor to receive your sincere comments. "Meticulous service, personalized service" has always been the standard of our hotel service, and we take "customer first" as the purpose of our daily work to strictly abide by. Every employee of our company hopes to provide you with the most intimate service, so that you can have the most warm and comfortable stay experience. This is also the direction that every employee of our company has been striving for! Thank you for your trust, affirmation and support. The hotel will live up to this heavy room trust. It will require itself with higher standards and provide higher quality service for every guest! We sincerely look forward to and welcome you to stay in Sanya Yintai sunshine resort again. I wish you a happy life!