Sunshine Resort Intime Sanya

Everything was great. Show is good. And the room has a good view. Big thanks to the personnel of the hotel.

I chose this hotel for my mother and I, having enjoyed my previous stay here back in 2021. I’d like to start by saying, the hotel is absolutely not to a five star standard, no doubt having been awarded this rating back when it opened however many decades ago, and never being reassessed. However, the location literally could not be any better(immediately on the beach), the grounds and swimming pools are clean and well maintained, the rooms and all public areas of the hotel are spotlessly clean, the AC works fantastically and, despite being pretty outdated, the rooms are spacious and comfortable. The biggest problem here is the staff, most of whom are nonchalant at best. For an apparent five star hotel that seems to cater to majority foreign guests, seemingly not one member of staff speaks English, or even Russian. Most of the staff at reception seem completely uninterested in actually helping guests, even more frustrating most seem to hide behind ‘trainee’ name badges, meaning they can’t even be named. When I asked the three workers stood at reception if one of them could speak English, two didn’t even bother to look up from their computer, let alone answer me, instead mocking me under their breathe, assuming that because I asked for an English speaker, I cannot understand Chinese, but I can. I was also frustrated when the worker who checked us in, holding our British passports in his hand, set his translator to Russian to try and communicate with us. Breakfast was also incredibly chaotic due to staff issues, who seemed to clear tables at a glacial pace, if at all. I watched many guests wander around, unable to find a single clean table, with literally every one piled full of dirty dishes and not a member of staff in sight. Despite the staff problems, we still enjoyed our stay and would probably return, but just don’t come here expecting a five star experience.

Nice hotel close to the sea. The breakfast is delicious and the staff are nice. But the room looks a lit bit old, especially furniture 😞

The staff was responsive and kind and quickly resolved the problems with registration, and even more, kindly escorted us to our room. As a surprise, the next day there was a fruit plate in the room! Great location, great outdoor area with a pool and a beautiful walking area!

I had a pleasant stay. The room is very small, but clean. The furniture is old and a little out dated. The hotel staff including the concierge were friendly and accommodating, Vanessa was the only staff to speak English. She gave me so much help and services. The hotel location is great with a private lounger on the beach. The breakfast was rich. The hotel allowed me to check out late which was nice of them, I had an afternoon flight.

My room is very good & comfortable. Thank for this room Phoebe!!