Tài Khoản Khách
14 tháng năm, 2024
Pre-arrival: So helpful and quick email response! I had a million questions about excursions, rooms, and how exactly to get to the resort- they were always prompt with their email responses answering all of my questions. They even booked my flight, ferries, and taxis, to get to and from the resort from BZE which was incredibly helpful. They also booked some excursions for us, one that picked us up right from the dock there. Once There: Our trip here was great and the staff was always above and beyond. We had a wheelchair accessibility issue when we arrived and the staff built us a ramp to the room within 20min, incredible. They always said hello with smiles, always offered help/services/etc. The grounds were kept clean and the rooms were beautiful. They gave us a printout of restaurant recommendations and had security monitor all the golf carts which we took back and forth into town and exploring the island. Only Negative: The only negative part of the stay was the slow dinner service at O, verrry 'island time'. But the food was too good, each and every meal.
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