karina
18 tháng ba, 2024
Please please don’t stay here, let me start off by saying when I checked in they were not giving me what I had reserved online which was a 2 bedroom room. Instead they were giving me a one bedroom with one queen bed. I told them that it was 3 of us and my reservation stated 2 bedrooms one with a queen bed and another room with 2 beds. We went to eat when we came back I found a full size bed in the middle of the living room. Went back to the front desk and told them that I needed to get the room that I paid for. That I was not going to stay in a room with a bed in the middle of the living room. They kept telling me that when I reserved I paid for 3 packages not the room and that since it was 3 of us, we didn’t need the other room. After going back and fourth she finally told me she was gonna send maintenance in there to open up a door that was locked, once they open it up, we got exactly what we paid for! I’m pretty sure they make money under the table and they were trying to rent out the other 1/2 of the room since it had its own bathroom and entrance. Hard to explain but don’t stay there, the hotel is under construction, rooms were dirty. Food is okey
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