Ascott Waterplace Surabaya

Các đánh giá Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

Waterplace Residence, Tower D1, Jl. Pakuwon Indah No.KAV. 3-5, Babatan, Kec. Wiyung, Lontar, Sambikerep, Surabaya, East Java, 60126, IndonesiaXem thông tin khách sạn
Ascott Waterplace Surabaya
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Đánh giá của khách

4.7/5
Đáng Kinh Ngạc
65 đánh giá
Đánh giá đã xác thực
Vị trí4.8
Trang thiết bị4.6
Dịch vụ4.6
Vệ sinh4.7
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Tất cả đánh giá(65)
Đánh giá tích cực(65)
Đánh giá có ảnh/video(17)
Nhân viên thân thiện(15)
Thời gian lưu trú tuyệt vời!(13)
Phòng tuyệt vời(8)
Gần khu vực mua sắm(7)
Mua sắm thuận tiện(7)
Annisa Ulmafaza
Căn hộ Deluxe 2 Phòng ngủ
Lưu trú vào thg 2, 2023
Gia đình
253 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 3, 2023
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Phản Hồi Từ Khách Sạn: Dear Annisa Ulmafaza,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards, Monica/Asst.GSM
Tài Khoản Khách
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 11, 2024
Một mình
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 31 thg 12, 2024
Service was awesome , the staff are all warm and respectful. Location is also very good
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Customer,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Tài Khoản Khách
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 3, 2024
Gia đình
14 đánh giá
3.7/5
Đăng tải vào 28 thg 4, 2024
room is.well decorated, kitchen is nice to.have, cutlery and other kitchenware is enough.to cook a nice meal. the mall is just across the street, the mall is ok with many restaurant and two supermarket. the service is complex and redundant with many paperwork. if you drive a car it will be even.more ridiculous.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvement in regard to too many paperwork which we sincerely apologize for.Kindly be rest assured that we will continue to put in every effort to ensure that our guest's staying experience would be an extraordinary one. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely,Monica SihombingAsst Guest Service Manager
Tài Khoản Khách
Căn hộ Executive 1 Phòng Ngủ
Lưu trú vào thg 3, 2024
Gia đình
4 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 15 thg 4, 2024
We had a good stay with family. Great location close to the malls you can find everything you need. However my kids was upset the main beach pool was under maintenance we couldn’t use, but the big pool can. The apartment is nice and cozy.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your feedback with regards to under maintenance beach pool related to safety reason which we sincerely apologize for.Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you and family better. Yours sincerely,Monica SihombingAsst. Guest Service Manager
Naicha
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 2, 2024
Người đi công tác
8 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 4, 2024
Service was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Dịch
Phản Hồi Từ Khách Sạn: Dear Naicha,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!And we also would like to thank you for your understanding our situation when the nature disaster happened during your stay in our property.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Grcnat
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 1, 2024
Gia đình
6 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 6 thg 2, 2024
Perfect place to stay especially if you are with big group! Located in a strategic spot of west Surabaya.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Augustinus Ivan Christian
Căn hộ ba phòng ngủ Executive
Lưu trú vào thg 12, 2023
Gia đình
11 đánh giá
3.7/5
Đăng tải vào 24 thg 4, 2024
the management nto friendly at all they talk badly dont give any solution
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Augustinus Ivan Christian,Warmest greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience.Related to your feedback to our property, may we ask your kind assistance to provide us more detailed data regarding the incident you experienced or to contact you directly for us to investigate further. We are looking forward to hear from you.Best regards,MonicaAsst. Guest Service Manager
18169363
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 1, 2023
Du lịch cùng bạn bè
48 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 3 thg 3, 2023
The room is perfect, included refrigerator and one small living room, but breakfast was too simple compare with others.
Dịch
Phản Hồi Từ Khách Sạn: Dear Sir/Madam,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
Tài Khoản Khách
Căn hộ Executive 1 Phòng Ngủ
Lưu trú vào thg 3, 2023
Gia đình
2 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 18 thg 5, 2023
good place, good service 👏
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest User,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst. Guest Service Manager
Tài Khoản Khách
Căn hộ Executive 1 Phòng Ngủ
Lưu trú vào thg 1, 2024
Người đi công tác
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 26 thg 4, 2024
Nice place and nesr to many places
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Soon Yee
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 6, 2023
Vợ chồng
4 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 22 thg 7, 2023
Everything was fine, if room service is provided will be better
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest User. Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager
DMBDMB
Căn hộ Executive 1 Phòng Ngủ
Lưu trú vào thg 2, 2023
Người đi công tác
25 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 3, 2023
Great location, all my meetings were in the area. Service was great arrived way early at 9am so dropped bags off and went to meetings came back at 2pm and my bags were already in the room and room was kept cool. Breakfast quite standard but worth the 130k especially since they open the restaurant at 5am and I had to leave for the airport at 6am. All in all will stay here again
Dịch
Phản Hồi Từ Khách Sạn: Dear David Michael,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Best Regards
Floraview
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 12, 2022
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 24 thg 1, 2023
My second time staying in this premise. Staff is on task and are prompt in helping us solve transport issue to my next destination
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Diego
Căn hộ Deluxe 1 Phòng ngủ
Lưu trú vào thg 12, 2022
Khác
27 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 2, 2023
Very good location, welcoming staff and great service. I felt like home and very good breakfast.
Dịch
Phản Hồi Từ Khách Sạn: Dear Diego T.Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Thank you
Tài Khoản Khách
Căn hộ Executive 1 Phòng Ngủ
Lưu trú vào thg 4, 2022
Gia đình
1 đánh giá
3.7/5
Đăng tải vào 19 thg 5, 2022
Less clean than my last stay. Need to improve the cleanliness. I found a urine stain on toilet seat, right after i enter the bathroom. My partner sneeze a lot because of the dust
Dịch
Phản Hồi Từ Khách Sạn: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.