Các đánh giá Occidental Aurelia

Phản Hồi Từ Khách Sạn: Dear Guest,We appreciate that you took the time to share your experience with us.We are truly grateful to hear that your overall experience with us was enjoyable.While we are glad that our service met your expectations, we note your comments regarding the acoustic insulation and the hotel's distance from the city center. We understand that a peaceful environment is vital for our guests' comfort, and we are continuously working on improvements. Our location aims to provide a balance between tranquility and accessibility, with public transportation options available to connect guests to Rome's historic heart.We are delighted that you appreciated the courtesy of our staff and their attentiveness to your needs, including the provision of a kettle and accommodating your request for quieter cleaning services. It's gratifying to know that these gestures enhanced your stay.Finally, we are pleased that you enjoyed the complimentary breakfast and the exceptional value we strive to provide. Our team takes pride in ensuring that each guest feels welcomed and valued, and it is rewarding to see this reflected in your experience.We are hoping to welcome you back in the future. All the best.General Manager

Phản Hồi Từ Khách Sạn: Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that your stay with us was memorable.We are delighted that you appreciated the family-friendly atmosphere, our overall hospitality and the car parking, even though it has a cost of 8€ per day and not complimentary. It is great that these amenities contributed to your satisfaction, providing convenience and value during your travels.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your review.We are delighted to hear that you found the size of the room to your satisfaction, as we strive to provide spacious accommodations for our guests' comfort. Regarding the provision of water bottles, we offer complimentary water on the first day to welcome our guests, and we are always willing to assist with additional amenities upon request. We regret any inconvenience you may have experienced due to the location of the airport shuttle. While our hotel provides convenient access to bus stops, we understand the importance of seamless airport transfers and offer a transfer service to the airport for an additional fee, which might be a more comfortable option than a taxi. We apologize if the taxi fare was higher than anticipated and always encourage guests to inquire at reception for more cost-effective transportation solutions.We look forward to welcoming you back. Best regards,General Manager

Phản Hồi Từ Khách Sạn: 尊敬的賓客，您好！ 感謝您選擇我們的酒店，非常榮幸能為您服務！我們很高興您對我們的性價比和隔音效果表示滿意。我們始終致力於為客人提供物超所值的服務，並確保客人擁有安靜舒適的環境，以便在繁忙的一天後能夠得到充分休息。我們將懷揣着您的這份信任，不斷進步並時刻準備着給您帶來更加完美的服務，期待您的再次光臨！General Manager

Phản Hồi Từ Khách Sạn: Gentile Ospite,Grazie per averci fatto conoscere la sua opinione.Ci dispiace per il malfunzionamento del sistema di riscaldamento della sua camera e ci scusiamo per i disagi subiti. Abbiamo informato il reparto di manutenzione affinché possa risolvere quanto prima il problema ed evitare che possano ripetersi simili situazioni in futuro.Ci farebbe piacere poter avere un'altra occasione per ospitarla presso l'Occidental Aurelia. Cogliamo l'occasione per porgerle i nostri più cordiali saluti.General Manager

Phản Hồi Từ Khách Sạn: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店並留下寶貴的建議！我們非常感謝您對我們總體服務與環境設施的好評與肯定！您提及相關問題，我們也會進一步討論，定會不斷優化我們的服務，為各位賓客帶來更加驚喜舒心的體驗！本酒店全體員工熱切期待您的再次光臨！祝您生活愉快，一切順利！General Manager

Phản Hồi Từ Khách Sạn: 尊敬的賓客，您好！非常感謝您選擇入住我們的酒店並留下寶貴的建議！ 我們非常高興為您的旅途增添愉快的回憶！我們非常感謝您對我們酒店整體服務的好評！為賓客提供優質舒心的居住環境，賓至如歸的入住氛圍是我們的工作宗旨和不懈的追求！我們將繼續秉承温馨、關愛的服務理念，讓您在這裏感受到家一般的温暖。真心希望您能夠再次入住來感受我們的進步！祝您生活愉快，旅途順利！General Manager