Secrets Cap Cana Resort & Spa

I went with my two good friends on our yearly girls trip, and then my mom arrived for her bday. We all loved how beautiful and calm the beach was and all the amenities but we thought the food and drink was not on par with other Secrets or All inclusive hotels we have stayed in. I have stayed at Secrets the Vine Cancun 3 times, Hyatt Zilara Punta Cana, and Hard Rock Los Cabos. Also thought that during the day the pool area was vary boring except during the activities (water aerobics, volleyball, zumba) but it would be cool to have a DJ or louder more fun music playing. It was also very hard to find shade at the pool and the beach, wish there were more chairs with umbrellas. The night entertainment was great at Desires and at the lobby especially the Dj and bands that played more upbeat dancing music, and Black Coffee got everyone to dance and was such a great vibe, we love him. Our concierge/butler - Osvaldy Guerrero Cedano is a true Gem, the best concierge/butler I've ever had. He was super responsive and helped us out at all times. It was my mom's bday and he had the room decorated with cake and Champagne and she loved it. He totally made her day more special. Ultimately I thought that this Secrets was more for couples where most Adults only resorts are a bit more fun and have more of a variety of people of all ages, for example girls trip, bachelorette, bachelor, wedding party. it seemed way more focused for couples and we all felt a bit out of a place. Lastly our room smelled like mold, I wish we had complained and had it changed it because on the last day our Concierge/Butler allowed us to checkout late and then enjoy the resort and use a room just to shower before leaving for our late flight. The room that we used the shower in was the same size but no smell of mold. The service was amazing though, all employees were super nice, kind, helpful and smily they made the atmosphere so great! Thanks for everything!

This hotel is very high end resort. There was live music every day, a great variety of restaurants to choose from, very nice and clean gym with bottled water, and a coffee shop open 24 hours. All of the staff was super friendly and helpful. Great views everywhere and lots of great drinks. I recommend it to everyone that wants a place to have a quiet area and a little bit of live music at night. it was a perfect balance between the two for me. Everything was super clean and I got a great deal from Trip.com. I hope to go again.

スタッフの対応が値段の割に普通だった。

這是我最喜歡的酒店了，一定要住三天，要不玩不夠

The property was beautiful and the rooms were super well maintained. I loved the personalized service Ramon, our concierge, gave us. Whenever I had a question, I could text him and know that he was able to answer anything and organize anything for us. The beach was beautiful and clean. The food options were wonderful and the service was unparalleled. Definitely book here!

Best all inclusive resort I have ever been to. The staff is the definition of professionalism and hospitality. We loved our stay and would love to come back. Not a single complaint.

absolutely loved everything! the staff, resort, & amenities were perfect - we never had a bad meal & loved our swim up pool!

Very nice, clean, friendly staff. Drinks not so good. Food was average for the most part. Pool bar tenders need improvement in attentiveness and quality of drinks. They seem to be more interested in talking to coworkers than serving drinks. Premium on the preferred package was not worth the cost. The excursion seem to all run through Amstar and are safe but boring and spend more time trying to sell coffee, cocoa and cigars than having fun. The place is very nice and the beaches are very pretty but for all the extra expense. Mexico is a much better value.

Incredible spot. We went for an anniversary get away and it could not have been better. We should have stayed longer.