Horrible Hotel, Bad Service, Unfriendly People, Completely Disorganized and All around bad experience. We tried to book activities ahead of schedule, only to be completely ignored by the concierge. When we arrived, nothing was ready and everything was completely unorganized. Service was horrible, most employees of the hotel, did not seem like they wanted to be there, mostly unfriendly, unwilling to help and simply passing the buck. The hotel does not make much sense, room service cannot bring you water or coffee. The food was horrible and very poor quality. I spent the entire week arguing and stressing over wrong things only to ensure my kids had a half way decent time. We ended up leaving the hotel to find activities elsewhere half the time due to the horrible organzation and services. Please DO NOT BOOK this hotel, you will regret it. I don't leave reviews often, but this one is very warranted.
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