QC Terme Grand Hotel Bagni Nuovi

The hotel is stunning. Immaculate and elaborate. The architecture and design are incredible; they don;t make hotels like this anymore. We loved the thermal bath/spa, all included with your room rate. My only advice is go on a weekday, if you can. We were there on a Saturday, and 95% of people in spa were there on a day pass; they weren't hotel guests, so spa was packed. I can;t even describe the breakfast buffet the next morning, it was unbelieveable,and included. I have never been to a hotel buffet in Europe with more options and very unique options. I can;t wait to go back for a longer stay.

We had the most incredible stay celebrating our 5 year anniversary for a week at this hotel. Katia and the rest of the staff made our stay so special for us - it was truly a week we will never forget. The hotel itself is incredible. It looks like you are in a Wes Anderson film from the outside. The staff were all so kind and friendly. It is a true spa hotel where you can really turn off and relax. We were in their royal suite- if you have the opportunity to book it, don’t hesitate. It was gorgeous and had an original marble bathtub from the 1800’s which was divine. The restaurant is gorgeous and the meals were superb. By far our favorite breakfast. The spa is amazing. Each room is themed with the most incredible details. Magical is the only way to explain it. Although outside non hotel guests are allowed we never felt it was too crowded to enjoy and my partner and I had tons of private time to ourselves in the various baths and rooms. We can not wait to return. This is our new favorite hotel in Italy (and maybe europe). Thank you so much!!!!!!

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio

The hotel is in a fantastic location with great views and facilities. The Spa is 2nd only because of the one at the Bagni Vecchi. Was very let down by the plastic glasses for the aperitivo. For a 5* hotel this is not acceptable. There was also no water in the room. The self check in was also a disaster. This is like an airport check in and one from a cheap hotel chain. Tried it twice with a receptionist watching from behind the desk and not once did they offer to assist. In the end she had to do a standard check in but did not offer us the complimentary vouchers from trying the self check in. Disappointing service.

My husband had stayed at this hotel with his family a few times pre covid and said it was nice. Good spa and nice food - not super luxury but still nice and worth a visit. Unfortunately it seems that the hotel has gone down hill: - The spa is far too crowded and impossible to enjoy no matter what time of day you go - there is no bar or snack options open until 5pm each day! Forget having a nice afternoon drink… - the lunch is absolutely horrendous, not even in a 3 star hotel would you expect to serve such food in Italy. - all the food seems poor quality and not premium - dinner is average. If you pick a pasta that is a safer option. The main courses were not nice at all - they refused to serve me hot chocolate when I tried to order it at lunch or dinner - it was only allowed at breakfast. Didn’t make sense. Unfortunately we won’t be returning.

Struttura eccellente; location all’altezza. Buone camere; eleganti; dimensioni adeguate. Ottima colazione che si raggiunge con una coda nell’orario di punta; coda che ti accoglie al check-in e al check-out. Buona qualità della cena; peccato che il personale gentilissimo sia sotto-dimensionato. Purtroppo il livello di un 5 stelle non riesce ad essere garantito con l’hotel pieno. Il bellissimo parco termale dovrebbe essere meno affollato (forse bloccare gli ingressi esterni prima del sovraccarico). Tutto il personale cerca di compensare con cortesia e disponibilità le carenze organizzative.

Struttura ben tenuta e molto funzionale. Gli spazi esterni in una giornata di sole diluiscono i visitatori e restituiscono una sensazione di spazio e privacy. Tutto funziona e il contrasto tra l'acqua calda , le saune e il vento frizzante della valle è molto appagante. Oltre a due black out in hotel serali prontamente risokti , altra pecca il servizio ai tavoli al ristorante la sera. Il nostro cameriere ci ha rifilato un calice di vino acido, aperto da chissà quanto e assolutamente esteaneo alla nosrra richiesta, in una misura che bastava per l'assaggio. Il resto, qualità dei piatti e attenzione dello staff, molto bene . Esperienza da consiliare.

Мы посещаем Grand Hotel Bagni Nuovi не первый раз. Солнечная, осенняя погода способствовала хорошему путешествию на автомобиле и небольшой номер, но с отличным видом и с собственной террасой добавил в копилку хорошего настроения. Как всегда, все выглядело привлекательно и в каждой мелочи чувствовалась забота о гостях отеля: в центральном холе была стойка с кофе машиной, большой ассортимент кофейных капсул Nespresso, неплохой выбор чая в пакетах, вода с газом и без, цукаты и другие сладости. Поселение прошло быстро, т. к. мы были зарегистрированы онлайн. Рекомендуем это делать заранее. Встречающий менеджер отеля без задержек отнес наш багаж в номер и сопроводил наше авто в гараж, где любезно помог подключить его к станции зарядки. Зона термальных источников, как мы и ожидали, была в полном порядке: все исправно функционировало. Все было чисто и ухожено. Во многих местах находились стойки с напитками, яблоками, сладостями и орехами. На этом отзыв можно и закончить, но Его целю является желание показать скрытую часть, не простой работы персонала отеля. Сразу оговорюсь, что все было на высоком уровне. Мы имели одну проблему, касательно проживания. В номере, где мы поселились возникла проблема связанная с водой в душевой кабине. Мы попросили менеджера Элеонору решить эту проблему, ожидая, что придут специалисты и начнут производить какие-то работы. Но оказалось все прозаичнее: Элеонора нам предложила переселиться в номер выше классом с таким же прекрасным видом на долину Бормио без доплаты. Что было очень любезно с ее стороны. Большое спасибо ей за это! Вторая проблема обнаружилась на следующий день, когда я вспомнил, что забыл солнцезащитные очки в кармане халата. Кстати их меняют каждые день, а полотенца каждый раз, как вы попросите на стойке с зоне термальных источников. Это была очень ценная для меня вещь не столько из-за ее стоимости, сколько из-за того, что это подарок от моей любимой дочери. И мне было очень обидно расстаться с ним. Проблема заключалась в том, что вспомнил я об этом во второй половине следующего дня, когда номер уже был убран, все белье отправлено в стирку. И тут пришел на помощь менеджер отеля Федерико, который организовал детальное расследование и, как результат, очки были найдены и возвращены мне в целости и сохранности. Я и моя супруга хотим передать огромную благодарность Элеоноре, Федерико и другим работникам отеля за их самоотверженный труд, который мы иногда и не замечаем. С удовольствием ждем то время, когда можем вернуться в это замечательное место.

Ho soggiornato con la mia ragazza 5 notti in questo magnifico Hotel, ho fatto più di 7 ore di macchina per arrivarci e devo dire che ne è valsa veramente la pena. Camere assurde con viste panoramiche sulle montagne e cibo quasi stellato. Qui puoi trovare la pace al 100% con il loro percorso termale