Crowne Plaza Resort Sanya Bay

We stayed here in 2020 and continued to be impresssed by the front desk staff who upgraded us and helped us when no one else seemed able to respond to simple requests. The cleaning staff were equally friendly. We were disappointed with many other changes. Most of the pools were closed with accesses closed off so that pool-goers could only enter at one spot. Pool attendants outfitted with whistles,used regularly, ruined what used to be a nice pool area. Many tiles are lifting in the entrance of the pool. It is in need of upgrading. The choices at the evening buffet have been reduced substantially. We went to the bar to eat there instead and were to told that food is no longer served at the bar. We also went to the Executive Suite which was a dark room with stale nuts and peanut butter and banana sandwiches. While many choices are available at the breakfast buffet, the quality has gone down considerably. Forks and knives are at a minimum. The place is in desperate need of upgrading. The location at the end of Sanya Bay seemed quiet and idyllic before now seemed isolating with the lack of choices. It is not a resort.

Nice hotel good breakfast with good location

Let's start with the highlights: 1. Check in and check out smootly 2. Room spacious and clean 3. Breakfast is good and even with full hotel, table available (thumbs up for the management) 4. Pool area very nice, plenty of chairs to use 5. Restaurants and room service are good, pity that for dinner, available choice of BBQ area was very limited (hot pot although is a very traditional thing for Chinese, could also have a kind of Liaoning style BBQ which is totally beach highlight in any part of the world) 6. Coffee shop/bar very good 7. Cleanness of the room spot on, well done (my negative points will not come from the job made by housekeeping but for the orders they have from management) Not pleasant points: 1. No replacement of coffee/milk powder on room (it's a very cheap thing, even 2 Star hotels do that, shame on IHG) 2. No changing sheets, which i can understand in a 2/3 Star hotels but not on ones you spend more than ¥ 1.300.00/night again in my view shame on IHG with the lame excuse of environment. 3. Disposable slippers not replaced in my 4 days stay (again, even a 2/3 star hotels do that without asking for, saving little bucks is kind of lame) 4. Overall the place is kind of old, although not yet rundown, the hotel could do some kind of enhancement of exterior appearance special from swimming pool view, could be painted or washed, repair the parts broken, eliminate the metal green box on roof (of course i didn't take picture, it's an eyesore), in summary, a little effort for appearance and keep fresh and kind of exclusive (which you expect from a hotel that call themselves a resort) Do i come back? Sanya for sure, this hotel, probably not, although the staff are great, i just don't like to be in a place that i have to ask things when i paid for the service already. I'm a ihg member but i didn't book through their app, but in trip (as i found better price than their own app, just UNBELIVABLE) :)

The building is very impressive, the rooms are good, as is the breakfast. But the garden is very small, so there is noise from the swimming pool everywhere and far too few sun loungers. The aircraft noise is also very annoying. No restaurants nearby.

Fantastic architecture, spacious hall, comfortable rooms and a soft bed. Very hospitable personnel, our favourite was Miss Karride, most helpful and friendly. Variable breakfasts, free drinking water, attentive room cleaning

Very nice stay, the service and the breakfast are perfect. Eason toke really good care about us.

It was really great we had a fantastic stay here we really enjoyed the pool and the beach and the staff were wonderful

Clean room, welcoming staff on reception, good pool facilities.

clean but a bit far from city center