S79 TM01C05 Monstera Blue Waves Grand World

We booked a twin room but there were only rooms with double beds. The hotel offered to cancel the reservation or stay with what they had. The room was smoky. The location is very convenient, there is a bus station and Venice River nearby. 

The hotel staff are very helpful and friendly. The location is great, close to the airport shuttle, water taxi station, and the Teddy Bear Museum. The shower gel has a rather strange smell, and the hotel floor gets a bit sticky when your feet are wet.

飯店的位置很好，位於車站及Grand Word 附近，步行皆可抵達，硬體設施皆可接受，除了在桌子旁發現有疑似前一位房客遺留的食物（液態），導致床/桌子都有螞蟻移動的路線，房間的浴缸清潔的也不夠徹底，其他沒什麼大問題了

โรงแรมสวย สิ่งอำนวยความสะอวกครบ เดินทางง่ายมาก พนักงานต้อนรับน่ารักกับต่างชาติ คุยง่าย แนะนำมากกก

I had a conflict with this hotel, I didn’t stay there and my money was not refunded. When I tried to report this to trip.com service team and they contacted the manager, the manager made up some details of our conflict, lied to trip.com that I “shouted loudly and scolded the staff”, which is absolute nonsense. The thing is the receptionist who is the only staff member left the hotel, while i was waiting for him to give me motorbike for rent, which has been agreed before. He didn’t say a word to me, he just disappeared. Later , when I contacted the hotel by number from their business card, the other person has told me, that the receptionist is her husband and he went to another hotel to help other guests check in. They have several hotels and don’t have staff, so the receptionist guy does shuttle runs between hotels. Just for the note, the description of the hotel says 24 hours front desk. Empty front desk. The biggest problem is that the manager, the wife of the receptionist, has told trip.com that I was being impolite, because I made my decision to not stay at the hotel, where I would constantly need to wait for the service (due to their problems of staff shortage). And she lied, said I was yelling at staff. Which staff, I don’t know. The guy, who btw doesn’t even speak English, was not there. How could I yell to anyone, if I was all alone at the lobby waiting for the receptionist. And when I realized, this hotel is not where I would be comfortable, I cancelled the booking and I told the manager that I did so. And left the key. I wouldn’t think I won’t be able to get my money back. The manager is a liar. And they didn’t give me refund.

ครีมอาบน้ำกับแชมพูที่โรงแรมกลิ่นเหม็นมากแนะนำให้พกไปเอง ผ้าขนหนูค่อนข้างบาง