Ashley
5 tháng ba, 2024
Overall, a beautiful property in a wonderful location with restaurants and such. However, our room was fairly dirty, with areas of caked on/streaked discoloration to the side of the bed and across the front of the entertainment center. I felt bad calling, but ultimately requested they send someone the next morning to clean those specific areas. I was ensured it would be taken care of, but it was not and I ultimately cleaned the surfaces myself a few days later. No information given regarding the amenity fee and how to best utilize what was paid for. Online it said the fee would include a discount at the restaurants but this discount wasn’t received when I got my bill for room service. We also called for the advertised diffuser and a tooth brush, which were never received. Had several unexpected knocks on the door from staff attempting to deliver items for other rooms at late hours. Overall, was a lovely hotel and we’d stay again, but the service and cleanliness wasn’t what I anticipated for the price we paid.
Dịch