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Vị trí8.4
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Dịch vụ8.4
Vệ sinh8.6
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Tất cả đánh giá(68)
Đánh giá tích cực(44)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(5)
Justink
Phòng Cổ Điển Có Giường Cỡ King
Lưu trú vào thg 12, 2024
Một mình
15 đánh giá
6.5/10
Đăng tải vào 26 thg 2, 2025
Nice clean hotel with a good view
Dịch
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 5, 2023
Vợ chồng
1 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 26 thg 6, 2023
The hotel was a 5 min drive from petra away from the hustle. The staff were so friendly and helpful especially Khalid the restaraunt manager he went out of his way to ensure we got what we needed.
The views from the hotel were amazing
Dịch
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 9, 2022
Du lịch cùng bạn bè
1 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 5 thg 11, 2022
The hotel sit atop a hill overlooking the desert hills - a wonderful view, about a 10-min. drive from the Petra visitor center.
All the staff we met, from the security guards, to the bellman, the front desk, the restaurant - were just SUPERB. All of them.
The lobby is inviting and warm, the restaurant is spacious and with lots of sunshine.
Dinner buffet had a very nice variety and decent quality, yet overpriced.
Breakfast had a wonderful variety with good quality.
The room was very clean, and looked like it was built last year - very well maintained.
Although the building looks very new, overall, the hotel is overpriced a bit.
Overall, an excellent choice for Petra.
L hotel non é assolutamente un 5 stelle, ma le camere sono pulite e confortevoli.
Vista dall hotel molto bella, colazione e buffet da migliorare.
Personale molto gentile, in generale consigliato se in offerta.
The hotel is still closed. It looks lovely but we were turned away at the gate and sent back to Wadi Musa where our booking had been transferred to the Movenpick opposite Petra visitor centre. This was brilliant, but I had emailed a couple of months ago to double check and confirm my booking following reviews on Tripadvisor, and was advised that my booking was confirmed.
Dịch
Phản Hồi Từ Khách Sạn: Dear Liz F, Thank you for taking the time to share your experience. Please accept our sincere apologies for any confusion caused. We strive to provide accurate information and regret that this situation affected your travel plans. We hope to have the opportunity to welcome you back under better circumstances. Warm regards, Abedrabo Twaissi Cluster General Manager
PJ-tw11
Lưu trú vào thg 2, 2024
Vợ chồng
10.0/10
Nổi Bật
Đăng tải vào 19 thg 3, 2024
When we arrived the security man told us the Grand Mercure is CLOSED for MAJOR renovation. He was helpful, but his English wasn't very good. But we worked out we had been rebooked at the Movenpick in town. We were a little disappointed as we had chosen this hotel for the view. However the Movenpick MORE than made up for it. The staff and the food was marvellous. We were upgraded and the room was wonderful. This is a review of Grand Mercure, but the Movenpick was fantastic. My tip is to have PRINTED LETTERS the guard can hand you, to tell you what to do and also send an email explaining the situation. We ended up getting a good deal, but it was somewhat confusing.
Dịch
Phản Hồi Từ Khách Sạn: Dear PJ-tw11, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the closure of Grand Mercure Petra for major renovation. We appreciate your understanding and patience during this transition. We're delighted to hear that despite the initial disappointment, your stay at Mövenpick Resort Petra meet your expectations. It's wonderful to know that our staff, food, and accommodations made your visit memorable. Your kind words are greatly appreciated and will be shared with our team. Your suggestions will certainly take it into consideration to improve our services during similar situations in the future. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic experience. Warm regards, Abedrabo Twaissi Cluster General Manager
Tài Khoản Khách
Lưu trú vào thg 6, 2023
Vợ chồng
4.0/10
Đăng tải vào 30 thg 7, 2023
We stayed at this hotel for two nights while visiting Petra. Lots of reviews and YouTube vlogs recommended this hotel because of the view. Please don’t pick this hotel because of the view as that is all it really offers. Before booking, we researched and did our due diligence. Google Maps stated the hotel was a 7 min drive from Petra visitors centre. When we arrived those 7 mins were up a very very steep hill which you could not possibly walk into town in the evening if you wanted to. The hotel provide a shuttle bus, which is great- it leaves at 3 points during the morning to early afternoon and has 3 departures going back up the hill. If you need to go into town or miss the shuttle bus that is where the expense comes in. As Uber doesn’t operate outside Amman, you need to get a local taxi. For a short taxi ride the cost to go up the hill is 15-20JD (£17-23) which is outrageous. The hotel itself is old and very outdated which is why I mentioned not to solely book this for the view. If you like modern hotels as we do you will be disappointed. The Movenpick opposite the visitors centre is much newer, modern and a nicer hotel but double the price. In hindsight I would’ve booked there. We were greeted by Belal at reception- he was wonderful throughout our stay and so friendly. He couldn’t do enough for us and was very attentive. He also offered us an upgrade of room and later checkout. The suite we were upgraded to had a spacious bedroom and a large living area. The bathroom was tiny for the level of space in all other rooms so this was disproportionate. The room was clean but very outdated in terms of decor so were the communal areas (old carpet) and the dining area. This hotel is really in need of TLC and a revamp and I believe it’s taking advantage of all the tourists in Petra rather than maintaining a decent Movenpick standard. I’ve stayed in other Movenpick hotels in the world and this is the most run down one I’ve been to. On our first night we tried the buffet, this was 23JD (£26.05 pp). There was no selection in food and it was definitely a rip off. The dessert selection was beyond poor and we were very disappointed. One of the staff that was waiting on our table asked for feedback and we spoke to the duty manager, however when we expressed concerns about the lack of selection he replied “I know” rather than taking our feedback on board and saying he would act on it. Breakfast was also lacking in variety and options. If you’re a British customer and you are going to be using the TV, there aren’t any English speaking channels on the TV, not even BBC news. They have the option to cast your device but unfortunately this is only for Android users which makes no sense. As an iPhone user we couldn’t watch anything after a long day. There are two ways to look at this hotel, one - it is close enough to Petra but expensive to get a taxi to. The bad decor may not be a factor if you want something that isn’t going to break the bank as you w
Dịch
6/10
Phản Hồi Từ Khách Sạn: Dear Iw186, We greatly appreciate the time you spent to review your recent experience in our hotel, at Mövenpick we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Mövenpick Nabatean Castle is one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, we are saddened to know that it wasn't up to your expectation, we also want to explain that our hotel has just been renovated in the year of 2019 and still continuing the improvement of it. We also understand that our hotel might not be the best location for your holidays, this is why we encourage you for a future occasion to visit our website to make sure you book the Accor destination that can make all your dreams come true. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one, discussions involving the respective management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Mövenpick holiday experience an unforgettable one for all the right reasons. Best regards, Abedrabo Twaissi Cluster General Manager
Passenger13953488943
Lưu trú vào thg 11, 2023
Một mình
10.0/10
Nổi Bật
Đăng tải vào 4 thg 12, 2023
The place was as described and perfect for our needs. And welcoming guy who makes us feel at home, For food it was delicious at al-bar restaurant Thx for everyone in the hotel Especially chefs Because of the many suggestions they gave me
Dịch
Tài Khoản Khách
Lưu trú vào thg 5, 2023
Du lịch cùng bạn bè
8.0/10
Rất Tốt
Đăng tải vào 2 thg 6, 2023
Hotel is located 7-8 min drive from Petra Visitor centre. Which is perfect as it is away from the crowds and the downtown area on a nice peaceful road. the views are stunning as is the sunset. Helpful and efficient staff . They packed a breakfast for us the day we were going to Petra at 6:00 am. Rooms were good. air conditioning was a bit of a problem but they got it fixed so no complaints. Chocolate hour when we arrived was a great touch ..with a refreshing hibiscus juice. Would recommend this hotel
Dịch
6/7
Phản Hồi Từ Khách Sạn: Dear JDN0908, First and foremost, we would like to thank you for choosing our Mövenpick Nabatean Castle for your visit to Petra and for recommending us to the travel community of Tripadvisor.com, this is undoubtedly the best reward for us all. We are also delighted to know that the room you stayed in, meals served, and services provided by the staff was up to your expectation. Moreover, please accept our sincere apology for the inconsistency you experienced during your stay with us, rest assured that it will be reported to its respective department for further revision and improvement. Thank you for your visit and we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Abedrabo Twaissi Cluster General Manager
wojtek66
Lưu trú vào thg 10, 2023
Gia đình
10.0/10
Nổi Bật
Đăng tải vào 20 thg 11, 2023
Experience better than expected. Like everywhere in Jordan very nice people. Great service, good food, comfortable accomodation. Everything was really good. What I Truely recommend is the shop in the hotel. In my opinion best place to buy some original gifts.
Dịch
Phản Hồi Từ Khách Sạn: Dear wojtek66, Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay exceeded your expectations and that you found our service, food, and accommodation to be great. Your recommendation for the shop in the hotel as the best place to buy original gifts is greatly appreciated. We strive to provide a memorable experience for our guests, and we're delighted to have been a part of your journey. We hope to welcome you back in the future for another fantastic stay. Best regards, Abedrabo Twaissi Cluster General Manager