Khách Sạn Thân Thiện Với Thú Cưng Tại Vienna

The hotel is luxurious overall, but unfortunately our stay was not as pleasant as we had hoped. I booked two rooms for three nights, and the room assigned to my sister-in-law had a faulty shower head. Although the shower head was made of high-quality material, it was very heavy and secured with a loose screw. While showering, it detached and fell onto my sister-in-law’s boyfriend’s toe. As the swelling worsened and the pain became increasingly severe, we went to the trauma unit for an X-ray. What we initially thought was a minor injury turned out to be a hairline fracture in his little toe. As this happened on the first day of our trip, it was deeply upsetting and affected our mood for the remainder of the 2.5-week holiday. That said, the hotel staff handled the situation with empathy and care. They repaired the shower head immediately, provided additional first-aid supplies that the hospital had not given, and took the time to listen to our concerns. They also reassured us that they would look into the matter and see if they could assist with covering the hospital fees, or alternatively refund the room charges for the three nights. Things to be improved: 1. Make sure that the toilet amenities are comprehensive (my room was missing hand wash)

Best location right across the tube station, easy to get to the intercity trains and explore the rest of Vienna within minutes. Good food nearby and there’s also a supermarket in the same building as hotel! One gripe is there’s no gym, but not a major issue since you’ll be doing a lot of walking around town. The breakfast was good too! We went for it twice in our trip cause of the variety and quality compared to outside breakfasts

Clean hotel! Room spacious! Room is lovely! Good location with grocery shop in front of the hotel, Mcdonalds just across the street, a lot of restaurants including asian restaurants( vietnamese restaurants 😋). Tram line stop just near by! Location is not at the centere. Friendly stafff!

Excellent hotel and Daniela on the reception is really welcoming and lovely. I cannot recommend this hotel highly enough and the location is really great for visiting the beautiful city of Vienna.

Im Zimmer hat es unangenehm gerochen. Es war zwar sauber, aber das Zimmer oder das Reinigungsmittel haben dazu geführt das wir im Winter für die Luftwaffe heizen mussten. Fenster auf Kipp und Heizung an. Das Frühstück, welches im Fahrstuhl auf der Werbetafel als ”legendär” beworben wird, war echt unterdurchschnittlich. Abgesehen davon, dass es im fensterlosen Kellerraum stattfindet, gab es lediglich mini-Brötchen, Supermarktkuchen und wenig Auswahl bei Wurst und Käse. Auch die Obst und Joghurtauswahl war schwach. Das Servicepersonal im Frühstücksbereich war ganz ok und freundlich. Wenn wieder ein Trip nach Wien snsteht werde ich anderen Hotels eine Chance geben - keine Empfehlung also.

Was a really nice hotel. Would definitely stay here again. The breakfast was really nice and they explained everything that was needed to have a comfy stay. Only thing is I couldn't use the bathtub to soak. It didn't have a plug.