Các đánh giá The Royal Surakarta Heritage - Handwritten Collection
The Royal Surakarta Heritage - Handwritten Collection
Slamet Riyadi St No.6, Kampung Baru, Kampung Baru, Pasar Kliwon, Surakarta, Central Java, 57111, IndonesiaXem thông tin khách sạn
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Chúng Tôi Khớp Giá
1 đêm
Đánh giá của khách
8.8/10
Rất Tốt
100 đánh giá
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Vị trí9.3
Trang thiết bị8.1
Dịch vụ8.8
Vệ sinh9.0
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Đánh giá tiêu cực(6)
E3TRIP
Phòng Superior King
Lưu trú vào thg 3, 2025
Một mình
7 đánh giá
10/10
Nổi Bật
Đăng tải vào 6 thg 4, 2025
Nice place with nice location. The room is very spacious, the amenities complete. Will be back again
Dịch
6/17
Phản Hồi Từ Khách Sạn: Dear E3TRIP,Thank you for choosing The Royal Surakarta Heritage Hotel and giving a good review of our hotel.It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay.We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality.We look forward to welcoming you back to our hotel on your next visit!Warm regard,Dini Fitri HastutiAssistant Front Office Manager
nareswari
Phòng Superior King
Lưu trú vào thg 3, 2025
Cặp đôi
17 đánh giá
10/10
Nổi Bật
Đăng tải vào 17 thg 4, 2025
Good choice for trip, enjoy and happy.
But for breakfast so bad
Dịch
Phản Hồi Từ Khách Sạn: Dear Nareswari,Warm Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this feedback.We will share your review with the whole team especially to our Food & Beverage teams. We are sure that this feedback will motivate all staff to continue to improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,Dini Fitri HastutiAssistant Front Office Manager
Người Dùng Ẩn Danh
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 5, 2025
Gia đình
22 đánh giá
6.5/10
Đăng tải vào 28 thg 6, 2025
It’s rather good hotel of they:
- provide minimum 2 amenities each room
- manage the breakfast time efficiently while they faced high occupancy during holidays.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dini Fitri HastutiAssistant Front Office Manager
Tài Khoản Khách
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 11, 2024
Gia đình
11 đánh giá
10/10
Nổi Bật
Đăng tải vào 23 thg 12, 2024
A beautifully presented hotel, almost museum like, in the center of Surakarta. The breakfast buffet is wonderful, with Indonesian, Chinese and Western food. Walking distance to many sites, including Pasar Gede, Pasar Klewet, and the Keraton. Batik shopping and great coffee shops nearby. The best place to stay in Surakarta.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for choosing The Royal Surakarta Heritage Hotel and giving a good review of our hotel.It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay.We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality.We look forward to welcoming you back to our hotel on your next visit!Warm regard,The Royal Surakarta Heritage
K. Widiawan
Phòng Superior King
Lưu trú vào thg 11, 2024
Cặp đôi
22 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 23 thg 12, 2024
Staffs: Very friendly
Room: 3rd floor, the view is neighbour's roof.
Parking lot: very limited
Breakfast: good, but there was a dead caterpillar. The chef apologized and explained the process in the kitchen. This incident was unintentional.
Location: down town, close to Pasar Gede, Alun-alun, Balai Kota, Benteng, and so on.
Drinking water: askthe staff for a refill
Hotel theme: Javanese (and Batik) culture, with statues everywhere and masks in the room.
Overall: good to excellent
Dịch
Elizav
Phòng Superior King
Lưu trú vào thg 4, 2025
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 19 thg 5, 2025
Overall good
Dịch
Phản Hồi Từ Khách Sạn: Dear Elizav,We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage – Handwritten-Collection. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regard,Dini Fitri HastutiAssistant Front Office Manager
Jean I jie
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 4, 2025
Một mình
6 đánh giá
10/10
Nổi Bật
Đăng tải vào 19 thg 5, 2025
Nice place
Dịch
Phản Hồi Từ Khách Sạn: Dear Jean I jie,Thank you for taking time to give rating of your experience. We appreciate so much your rating.We are glad that you enjoy your visit and we are looking forward to welcome you again at The Royal Surakarta Heritage Solo.Sincerely,Din Fitri HastutiAssistant Front Office Manager
DanielRa
Phòng Superior King
Lưu trú vào thg 5, 2025
Khách đi công tác
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 25 thg 6, 2025
Excellent hotel with excellent staff service and heritage to learn from. Like a historical tour.
Dịch
Phản Hồi Từ Khách Sạn: Dear DanielRa,Warm Greetings from The Royal Surakarta Heritage Hotel Solo,We are very grateful for your comments regarding your trust and choice of staying at The Royal Surakarta Heritage Hotel Solo. We are very proud to receive this great feedback.We will share your review with the whole team. We are sure that this feedback will motivate all staff to continue to improve service quality.Once again, thank you for sharing your experience, and we are waiting for your return to stay at our place.Best regards,Dini Fitri HastutiAssistant Front office Manager
Mohsin Khan7
Phòng Superior King
Lưu trú vào thg 8, 2024
Khách đi công tác
5 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 7 thg 9, 2024
An amazing heritage hotel with amazing staff
Great collection of food in breakfast
Nice swimming pool
Just loved the stay here and will stay again in future too
Dịch
Danidans
Phòng Superior King
Lưu trú vào thg 7, 2024
Một mình
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 21 thg 8, 2024
I recently stayed in a Superior King Room. The room is small and might not be ideal for families, but it worked perfectly for a solo traveler. The morning breakfast was a highlight, offering a wide variety of choices that made my stay more enjoyable.
The gym facilities and the 1.4-meter swimming pool were also excellent, adding to the overall positive experience. I highly recommend booking a massage session at the Mustika Spa. After a long trip, the therapist, Wanda, was a true professional and provided exactly the relaxation I needed.
However, one downside was the bathroom door in my room, which was quite old and creaky. The management should really look into this problem and solve it
Dịch
JalanSabtu
Phòng Superior King
Lưu trú vào thg 7, 2024
Một mình
23 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 15 thg 9, 2024
as always the best hotel in solo. Their breakfast was amazing with lots of option. It is an old hotel heritage with Javanese culture accent on their interior.
Staff was amazing warm and helpful especially at the dining area. rooms were spacious and clean.
but this time i was ar superior room not as big as deluxe and the room not quite cold enough. I have to call several times for checking the AC to make the room cooler. i think better booking their deluxe room cause the superior definitely not cool.
Dịch
Tài Khoản Khách
Phòng Superior King
Lưu trú vào thg 11, 2024
Khách đi công tác
13 đánh giá
7.5/10
Đăng tải vào 18 thg 12, 2024
The air conditioner in the gym room is not enough, old gym facility. The breakfast has many local foods, but as oversea traveller I it’s not really fit my tastes. May be more favour towards local.
Dịch
Billy Cambino
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 5, 2024
Khách đi công tác
23 đánh giá
10/10
Nổi Bật
Đăng tải vào 30 thg 6, 2024
I got upgrade room, great hospitality, clean and nice hotel, definetely comale back again
Dịch
Người Dùng Ẩn Danh
Phòng Superior King
Lưu trú vào thg 10, 2024
Gia đình
19 đánh giá
3.5/10
Đăng tải vào 27 thg 11, 2024
The door difficult to open ask them to come for help they didn’t come and breakfast just so so totally not nice. Very old hotel
Dịch
Người Dùng Ẩn Danh
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 4, 2025
Một mình
8 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 30 thg 6, 2025
Lama banget proses check in. Lain2 sih mayan oke
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di The Royal Surakarta Heritage. Kami berusaha memberikan layanan yang lebih baik kepada setiap tamu; oleh karena itu, umpan balik Anda mengenai proses check in yang lama sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan.Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat.Hormat kami,Dini Fitri HastutiAssistant Front Office Manager