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9,5/10
Đáng Kinh Ngạc
AAsmaskLet’s us start from the beginning of my entrance
The bell service was welcoming and aided us in taking our luggage
Upon my check in the receptionist was very respectful , welcoming , addressed our issues regarding the room with ease
Once we reached our room faisal sulaiman from the bell service helped in delivering the bags , he was fun and made our night. During the breakfast time, an Arab lady that always stand infront of the dining room , I appreciated her that she remembered us and the table that we used to have our breakfast on , I was happy that the waiters pay attention to the details . Moreover , all the waiters were very helpful in aiding us with getting the food that we want , welcoming and smiling . I liked the atmosphere of the dining room , as if you are living in a palace !, Mr,Faizan was always asking about our health and how was our stay , he always made sure that our experience during the breakfast time was fantastic and to the upper limit . We received a hospitality by Mr.Turki from the reception , thank you for your generosity . While we checked out we asked the concierge for a golf car to drop us to via Riyadh they made sure that it arrives early , special thank to them . And during our last moment from our stay , the bell service were always that received us with a smile and farewell us with a smile . Thank you ritz Carlton for the experience
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
LLady KwenadiI had an amazing stay at Su Casa Hostel! The location is perfect, right in the heart of Riyadh with easy access to malls, restaurants, and public transport. The staff were incredibly friendly and helpful, making me feel welcome from the moment I arrived. The rooms are clean, modern, and comfortable, and the communal areas are great for meeting fellow travelers. I also loved the vibrant, cozy atmosphere that makes the hostel feel like a home away from home. Whether you’re visiting Riyadh for sightseeing or just passing through, Su Casa Hostel is an excellent choice for a comfortable and social stay.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.
PPranav Patil PTowlan Suits 1 Hotel, Riyadh
Location & Transportation:
The hotel is located approximately 36km from RUH Terminal 5, with no public transport options available. You must take a taxi, costing between 85-100 SAR.
Be careful when booking—Towlan Group has around 12 hotels in Riyadh, and selecting the wrong one on apps like Careem, Uber, or InDrive can lead to extra costs. Many listings are in Arabic, which caused confusion for us.
This is outside of city, to visit main city it takes 40-60 SAR cost each way for cab.
Parking: Outside parking is available for guests.
Room: Rooms are very big, spacious, and well-equipped, featuring a separate hall, kitchen, and bedroom. However, no tea or coffee is provided—you’ll need to bring your own if needed.
The hotel has 3 floors, with roughly 20 large rooms on each floor. Wi-Fi is available, but there is no breakfast or food service on-site.
A key point to note: traveling from the hotel into central Riyadh costs an additional 40-60 SAR each way on ride-hailing apps. This significantly adds to your trip's cost and inconvenience.
If you need a spacious suite-style room and don’t mind the remote location or lack of dining options, the hotel offers reasonable value.
A decent choice for travelers seeking spacious accommodations with kitchen facilities, but not ideal for those reliant on public transport or expecting on-site dining. Double-check the address carefully before booking to avoid taxi.
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