Came there to find out that my room has been cancelled. Their reason was because they are in partnership with OYO and a lot of rooms has been canceled by the ”system” so there were no rooms left for me to check in that day. They had already had a substitute hotel which I rejected.
I requested a refund in cash and they refused. They promised that the refund will be done via Trip app but when asked how does the refund work, no one could explain.
Finally I asked them again about the room availability because I was sure that they had at least a couple of rooms available. I told them that it was their responsibility to provide me with a room, even if the ones available are more expensive than what I have paid for.
Suddenly they apologised and told me that a room was available, exactly like the one I had paid for.
The rest of the stay was great.
I wish to come back and visit the hotel, hoping that such suspicious experience will not be repeated in my next visit.
I recently had a delightful stay at Hotel Tentrem in Semarang, and I can't recommend it highly enough. From the moment we arrived, the staff made us feel welcome, and their attentiveness truly enhanced our experience.
The cleanliness of the rooms and restrooms was impressive, which is always a top priority for me when traveling. The hotel amenities, including the gym, were excellent and provided everything we needed for a comfortable stay.
One of the highlights for me was the delicious breakfast spread. The variety was fantastic, and the quality of the food was outstanding. I also want to give a special shoutout to Ibuk Elfi for her warm hospitality during breakfast. Her cheerful demeanor made our mornings even more enjoyable.
As a coffee lover, I was particularly impressed by the skills of Mas Arafi, the barista. I thoroughly enjoyed the cappuccino, mocaccino, and café latte he prepared; each cup was a treat. His knowledge of coffee truly shines through in every sip.
Overall, my experience at Hotel Tentrem was wonderful, and I look forward to returning each year. Thank you to the whole team for making our stay so special
Friendly Regards,
Danny Hariyanto !
Good location, hotel a little old but clean. Complimentary mineral water is restricted to 2 bottles only with only basic in the bathroom (shpoo n shower gel plus tooth brush n tooth paste). Requested for ironing board and iron that took around 45 min n 1 reminder
We requested for high floor and good view and we’re obliged. We were told it is the new wing, however it is still somewhat oldish looking, especially the toilet is rather simply furnished.
Breakfast spread is alright and has a lot of guest every morning
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Giá mỗi đêm từ:80 BRL
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