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9,0/10
Tuyệt Vời
AAntoineInChinaMixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges
Rating: ★★★☆☆
I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction.
Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory.
Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel.
Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly.
Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton.
On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.
IInstaFrnkA room with a Concorde view!
Great hotel for early flight.
We have experienced other hotels at Heathrow and this one is the best.
Very friendly staff, clean, great location. We walk to the tube in the morning, 5 mins walk and a short free tube ride to the airport terminal.
Good is nice in the pub/restaurant and again competitive compared to some other overpriced hotels at Heathrow.
TTài khoản kháchI would highly recommend the Renaissance Hotel to everyone. The staff are extremely friendly, welcoming, and always happy to help. We stayed in an Executive Room with a runway view, which also gave us access to the Executive Lounge — a great experience overall.
The food quality was very good, and the breakfast was definitely a highlight of the hotel, with a wide variety of options available.
A special mention to Faris, who was very professional, welcoming, and genuinely helpful. He went out of his way to make our stay comfortable. Anifa at reception was also very friendly and efficient, ensuring our check-in process was smooth and completely hassle-free. Mesley in the Executive Lounge was also very friendly and welcoming, making the experience even more enjoyable.
Overall, a fantastic stay — 5 out of 5 stars 🌟
TTài khoản kháchLocation is near walking distance to Hounslow Central tube station. Many outlets for eating and groceries shop , close to Hounslow high street.
The whole guest house is quite clean , spacious , modernised and eye catching decorations.
I booked for the cheapest a small single room with shared bathroom, even that the room has many things to offer - a small fridge with a free water bottle, a kettle with tea/ coffee and a biscuit warmly welcome showing hospitality, a safe , a hairdryer , hangers and wardrobe, a double fan ! Bedside switch and both usb and sockets close to bed . Bed is comfy and nice pillows .A flat TV ( sometimes signals are not very good but at least easy to browse and watch )and free WiFi .
There is a bigger fridge and a microwave and sitting area downstairs .
There is a free car parking which is really a bonus for us and also quite spacious and for at least 12-14 cars and has some shades from trees.
The reception and staff are very helpful and kind .I have appointment at 10 in the downtown travel with underground over 1 hr + walking time 15-20 mins and unfortunately there were triple booked at 10 am and a long wait made me come back late by 12:25 but kindly allow to keep my car till I come.
All in all, I booked another date in November to come back .
BBaoziyuntunTôi được chỉ định lên tầng 7. Tôi phải leo cầu thang để lên phòng. Điều duy nhất có thể chấp nhận được là phòng tắm mới được cải tạo và trông khá sạch sẽ. Trên thực tế, những vật dụng như máy sấy tóc, nắp thùng rác đều bị phủ một lớp bụi lớn và bạn phải lau sạch trước khi sử dụng. Tôi sống trong căn phòng bình minh ở phía đông, nơi tôi có thể ngắm mặt trời mọc chậm rãi vào mỗi buổi sáng. Bến xe buýt gần đó rất thuận tiện, chỉ mất khoảng 3 phút đi bộ và ga tàu điện ngầm gần nhất mất 15 phút để đến đó. Khách sạn không khó tìm nhưng không nên ở. Bữa sáng cũng rất nghèo nàn, dịch vụ không tốt, thái độ đối với người Trung Quốc và người da trắng rõ ràng là khác nhau.
TTài khoản kháchPhòng của tôi đã được nâng cấp và sẵn sàng cho tôi khi đến, nó rất sạch sẽ và còn có nước phụ trợ trong phòng của tôi.
Nhân viên Holiday Inn rất có sức chứa và hữu ích về mọi mặt.
Bữa sáng rất tươi và phục vụ tốt với bài biểu diễn.
Tôi sẽ đặt lại với trip.com .
Dattar Singh
TTheTravelingSuitcase (@thetravelingsuitcasee)Our room was amazing and we had everything we needed in terms of the kitchen utensils. Rooms were nice and clean. The only thing was they didn't have water filter in each floors only at the reception which was a bit inconvenient but other than that everything was great.
Location was ok as we had to take bus to reach nearest tube station. The distance was not walkable to be honest specially with kids or elderly people. 5-6 bus stops to be precise.
Overall I liked my stay here.
Giá phòng trung bình cho các khách sạn có Đỗ xe tại Hounslow là bao nhiêu?
Với khách sạn có Đỗ xe ở Hounslow, giá phòng trung bình vào ngày thường là 5.089.574₫, giá phòng trung bình vào cuối tuần (Thứ Sáu – Thứ Bảy) là 5.638.940₫.
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