SSiv144pWonderfully helpful staff. They are really nice and go out of their way to help us any way they can. The room was spacious and beautiful especially considering the cost. It’s a no brainer stay again for me if I ever return
MMi_HaWe could see the effort of the hotel team to serve their guests very well, staff was attentive and accommodating.
Kind of compact room but efficient, very clean with no bad odors, shower with great water pressure, we had a relaxing bath after a tiring trip, and had a good rest. Without a doubt, I would return to this hotel.
I will mention 2 points that perhaps went unnoticed by those responsible, with the intention of contributing to getting even better and surely not as a criticism, even so because we were really satisfied with the hotel.
1. The bath towels had a little bit of bad odor, giving the impression that they are not washed professionally or at least washed with disinfectant products, also the white color of the towels already had somewhat grimy colors.
2. grout from the sink and shower box, had a little of mold, which can be removed using products such as bleach water when cleaning.
Which all the best for the hotel team and thank you all
SSwee Chee TeoWe booked two rooms. Upon checking in, we found that the toiletries were not complete. The bar soap, comb, toothbrush and shaving kit were missing in one of the rooms. The toilet paper was apparently not topped up and ran out in half a day. One of the towels smelled of cigarette smoke.
Room make-up service needs improvement as well. Although towels were replaced, the beds were not made. Used cups were also not replaced.
Breakfast was buffet-style on the first day. Coffee was not provided. The only beverages provided were milk and coffee berry tea. On the second day, the breakfast was given as a set, not buffet style, even though it was stated on Trip.com that the breakfast is buffet-style. Each of us received a bowl of rice noodles, a hard-boiled egg, a mantou, a piece of corn, a pack of biscuit and a glass of milk. I asked if peanuts can be given as part of the condiments for the rice noodles as there were peanuts on the first day. The response was that peanuts are only given for buffet-style breakfast.
PParsa BarhaghiOnly reason I gave a 4/5 for service was it took about 30 minutes to get registered as a foreign guest. Now I know it must not be common to deal with a foreigner here but a simple photo of the passport and figuring out the forms and paperwork on your own would be convenient. The room itself was across the street from the check in lobby, a bit small but did the job well. In the morning I dropped off the room key easily and walked just 10 minutes to get to the railway! Great hotel for budget travelers!
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