Các đánh giá Henann Tawala Resort

First of all, the resort is nice, clean and the staff is the most friendly we have ever had. Here is why we only give 1 out of 5 points : The management of the resort is unfriendly, impolite and arrogantly and did not help us in a specific situation. After 2 days we had ants in our room, and when my wife opened her suitcase there where hundreds of them in her clothes. (We only had clothes in the suitcase, no food) we put all clothes out of the suitcase and housekeeping cleaned it. We could not get the ants out of the clothes so we put them in a bag, and asked the hotel If they could wash it. They said they can try to get ants of the clothes but washing would cost about 1 dollar per piece. (We had like 70-80 pieces). So we agreed and in the evening we got the bags back, clothes still full with ants. We went back to reception, talked to management again, they said we had food in the room, and there were also used clothes in the bag, we have to pay for washing. I told them that there was no food, only in the fridge and packed food outside. Management lady didn't even listen what I said, just repeated we had food in room and used clothes in the back. (She thought we wanted a free wash for our used clothes, but there were only like 10% used, because they were in the suitcase in a separate bag, but also full of ants). So she did not help, I went out the resort get all clothes washed. During that time housekeeping cleaned room and got ants out. Next day ants again. We changed the room. No more ants for 6 days, we eat bananas mangos melon like before ... No ants. I found out that right beside our room there was a trash bucket, and there were lots of ants coming out of the ceiling. Ants are in the ceiling (we lived on top floors) and so they got in the room. It was their fault, they just could have helped us with washing our clothes . It would have cost them nothing. So we lost a lot of time and good mood by discussing and getting rid of ants. But the worst thing was, to be treaded so bad by the management lady. There was no friendliness, nothing! One more thing about the breakfast. We are vegan and we wrote them an email 2 weeks ahead and did not get any answer. When we arrived we told them again and the chef asked what he can cook for us. We got gluten-free bread, rice or noodles and fried vegetables for 10 days. Asked for some vegan pancakes or something else. They did not how to do it. At the end when checking out we asked if we could keep the beach towels till 2 pm for 3 more hours, because our daughter always naps on the beach. They wanted an extra 75 dollars for that 3 hours. And for all that we paid 210 dollars per night- definitely NOT worth money. A change in management and half price would be fair for the hotel. We definitely can not recommend it!

We stayed at Henann Tawala Hotel for a week upon arriving in Bohol, and it was a fantastic experience. The hotel is spotlessly clean, living up to its 4-star rating. Upon arrival, the staff were very attentive—our bags were handled, and we were offered breakfast while our early check-in was expedited. One thing to be aware of is the 3,000 pesos per night damage deposit. If paid by credit card, any charges, such as room service or drinks at the swim-up bar, are deducted from it, with the balance refunded after checkout. The breakfast area is beautifully presented, with friendly staff who greet you warmly. After giving your room number and surname, you’re escorted to a table. However, we noticed some inconsistency in service—on some days we were offered coffee or tea, while on others we weren’t. There were also times when water wasn’t provided, so we ended up with double servings after fetching it ourselves. Consistency in service would enhance the experience, but the self-service station for coffee, water, and juices was convenient. Breakfast options were excellent, with plenty of variety to suit all preferences. Everything was well-prepared and delicious. One small issue was being asked to leave a yogurt behind when I tried to take it out of the breakfast area. I understand the rule to prevent excessive takeaway, but I felt a little flexibility could be applied for small items. The rooms at Henann Tawala are impressive—spacious with great bathrooms and lovely balconies. Among the best we’ve stayed in, they’re comparable to high-end hotels like Radisson Blu in Cebu or Seda Ayala Central Block. The reception staff were incredibly helpful. They arranged a reasonably priced van for our trip to Tagbilaran, and the driver was punctual, providing a comfortable ride. He even dropped us off at the right spot for catching a van to Anda at the Dao Bus Terminal. One nice perk of staying here is the short walk to Henann's beachfront property, where you can use the sun loungers shaded by palm trees and enjoy drinks served by the staff. However, you can’t use the pool there, and you need to pick up towels from Henann Tawala before heading to the beach. The beach is beautiful, but there are quite a few hawkers selling tours, which can be a bit of a nuisance. We found better deals on Facebook. The sea is warm, though there’s a fair amount of seaweed. I’d recommend snorkeling to watch your step, as there are starfish and possibly sea urchins. We only swam once. If you buy mangosteen from beach vendors (150-200 pesos), check for ants, as one of our bags was full of them! Just outside the hotel’s main gates, there’s an ATM and a laundry shop that charges around 400 pesos for 5 kg, returning clothes washed, dried, and folded by 5 pm. It’s much cheaper than the hotel’s laundry service. We also tried the Kajun Restaurant nearby, which offers excellent chicken sandwiches, fries, and milkshakes in an American diner style. On the beachfront, our favorite restaurant was the Oasis Resort’s upstairs bar and restaurant, which has a cooling breeze and a great view of the beach. Every dish we tried was fantastic, and we highly recommend it. While our stay at Henann Tawala was wonderful, Panglao itself felt quite touristy. There were many Korean tourists, and a lot of locals trying to sell tours and services, which sometimes felt overwhelming. Prices were higher than we expected, especially for things like tricycles, which cost 150 pesos per person compared to the 12 pesos we paid in the provinces. Restaurant prices were also inflated, and even basic supplies came at a premium. If you prefer a quieter, more authentic experience, I’d recommend visiting somewhere like Anda. It has a more laid-back, provincial vibe, with friendlier locals and a slower pace of life, making it a peaceful alternative to the busy, touristy atmosphere of Panglao.

This a great hotel. Even the staff are accommodating. We will definitely go back here.

The location and access to sit on a lounge chair on Alona Beach are a huge plus of this resort but is trumped by the wonderful, kind, welcoming and humble service provided by the people at the front desk, restaurants, cleaning staff, spa staff, bellmen, and security staff. It is a very comfortable place to stay. One glaring, head-scratching service miscue is the waiting staff serving the guests on the beach chairs and sitting at the tables between the pool and Alona Beach. Everytime we wanted to order, we had to chase down a waiter to put in an order. the wait time for food there was very long. I'm not sure why the rest of the facility has such outstanding service but this area does not.

Great experience! It was a shame that the beach was not accessible to the guests in this facility.

Everyone had a great time. Staff are nice and accommodating. But I felt discriminated by the actions of Jerrick. It affected the first few days of my trip but it’s all good. It’s probably how he got trained. Amenities are good, location is perfect, housekeeping is spot on.

Its too pricy for a one night stay..The recsptionist told me about the check out time is 11am..like,seriously? I’ve been in so many hotels here in the Philippines but its the very 1st time to hear that the check out is 11am and the check in time is 3pm…for almost 15k pesos.not worh it.Sorry to say.The food is good,some staff doesnt care when the guest came infront of them without greeting and help me out on what i need unlike other hotels in Bohol they happily welcome you right after you stop your car infront of them help me out and close the car for me..well,its always have different styles of welcoming guests..The hotel is nice but the price is so high..

Super worth it with affordable price here at Trip.com compared to the others 💕

THE BEST! Thank you for always accommodating our request! 💜

The Henann complex is really growing here. Our only disappointment was the weather as we had a storm or 2 but the staff really took good care of us.

I stayed from September 8th to September 10th The deposit of 6,000 pesos has not been refunded yet. The hotel reads my mail late and doesn't reply well. Why don't you give me a refund?

Hernan resort was a great experience.but I was very disappointed when I saw almost all of the guests during dinner time roaming around at nearby places having dinner at McDonald’s and jollibee fast food restaurants.the resort by that time was so silent.maybe if (hennan resort)can create an atmosphere of excitement,entertainment maybe it’s not the price, it’s not lower there Standard.but to ensure that the guests will enjoy not the Swimming pool but the whole package.imagine how much it can generate sales if all the guests are enjoying there time the whole day round in the resort.

Super nice the place

Very good hotel. However, usual international hotel pools open around 6am and closes at 10pm. Maybe they can improve on this area.