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Tất cả đánh giá(109)
Đánh giá tích cực(100)
Đánh giá có ảnh/video(8)
Đánh giá tiêu cực(9)
Tài Khoản Khách
Phòng Đôi Tiêu Chuẩn
Lưu trú vào Thg8, 2023
Vợ chồng
3 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 6 Thg8, 2023
Hotel very good location on the quay side, good selection of foods the décor of the hotel not to my taste dark grey and black room choice best if you can get room facing the quay side only problem I had was wet shaving in the bathroom cannot get close to mirror / poor lighting ( you need to use electric shaver ).
Me and my wife stayed in a suite half board so included dinner and breakfast the service on arrival was fantastic when we got to our room there was a changing mat, nappy bin and great cot. the staff were so friendly and accommodating and couldn’t do more for us and our little one.
The food was amazing would definitely stay here again
Dịch
JUN
Lưu trú vào Thg3, 2024
Người đi công tác
5.0/5
Nổi Bật
Đăng tải vào 19 Thg3, 2024
I have stayed various hotels in Newcastle, but the Malmaison was one of the best hotel in the city. I recommend to all who is visiting Newcastle.
Dịch
Eirin
Lưu trú vào Thg3, 2024
Khác
1.0/5
Đăng tải vào 12 Thg3, 2024
Terrible. Had to request twice for a travel cot despite daughter being on original booking info. When it arrived late that night, had no matress. Hotel told me 'it didn't come with one.' And gave my one year old a mini duvet to put on top of a cardboard base. Completely unacceptable. Awful service and poor communication.
Husband ordered a glass of wine to the room. Told it would take 10mins. Took over an hour for it to arrive.
For the first time in my life. I have contacted the hotel to seek compensation. Never complained to a hotel before, anywhere in the world. Really poor to expect a child to sleep in those conditions and argue it was acceptable.
Dịch
Jo
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 10 Thg3, 2024
Loved this hotel and the view of the bridge.
Very clean, really friendly staff, lovely breakfast, comfy bed, excellent WiFi (we had a teenager with us!) Quite a noisy venue just across the road, partying into the night, but didn’t really bother me 😊
Dịch
Julie
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 6 Thg3, 2024
Lovely hotel, stayed in a deluxe twin room, overlooking the bridge. Looked amazing during the day and night!
The dining staff at breakfast were extremely accommodating with my Daughter’s food allergies, especially the Manager, Amy, who offered suitable alternatives and we were made to feel like it was no problem at all, which was refreshing.
Dịch
dawn
Lưu trú vào Thg3, 2024
Khác
3.0/5
Đăng tải vào 3 Thg3, 2024
Bed was comfortable
Had a meal and the burger was very nice.
Handy parking available close to the hotel.
Service in restaurant was a bit poor, waitress took drink order and suggested olives which we agreed to. After a while went searching as no drinks arrived. No olives came before the meal either. Never thought to check the bill to see if they were charged for.
Hotel felt cool and was borderline uncomfortable. My husband left his coat on all throughout the meal.
Just felt like staff going through the motions and were busy on something else rather than your service. The only friendly service was from the gentleman who brought our food to the table. Never once asked if everything was okay and had to get up more than once to ask for drink orders.
Dịch
Carol
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 3 Thg3, 2024
Brilliant stay great location over looking the bridges and river, we had river view room which was well worth it, breakfast was excellent good choice.
Loved the bar area, excellent selection of cocktails must mention Taylor really lovely friendly girl
Dịch
Estelle
Lưu trú vào Thg2, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 23 Thg2, 2024
The lighting is very dark everywhere in the hotel. The beds are comfortable and the breakfast is nice
Dịch
Daragh
Lưu trú vào Thg2, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 16 Thg2, 2024
We stayed for one night and we were very pleased with our stay. The hotel was located near all the sights, it was stylish, service was excellent and it was a great breakfast