Napoli Centro Suite & Spa

Posizione eccellente nel cuore di Napoli. Accoglienza molto professionale e piacevole. Ottima la colazione. Simpatica ed esclusiva la possibilità di dare un nome alla propria camera. Servizi essenziali ma complessivamente più che buoni.

I feel bad for all the good people of Naples who constantly feel the need to apologise for the disgustingly dishonest behaviour of their fellow napoletani, who earned their city the nickname 'the armpit of italy' and the management of this establishment is the personification of everything that is wrong with this culture that uses any means to rip off the next man. I, along with 6 other guests I have been told, had booked rooms for the night of the 50 Cent concert which was cancelled just two days before the show date of July 8th. I immediately contact the hotel and speak to the owner, who had the power to do whatever he felt was best but decided not to give refund, not to give a partial refund, but to charge me and apparently the other guest six guests who had booked the rooms then cancelled FULL PRICE, even though they were totally free to rent out those rooms. I had told him we had bus tickets and were going to do do a 17 hiour bus trip to see that concert and that we had already cancelled those bus tickets and had already lost money on them, but he insisted we should've come anyway just to see the city. Then he said that to have a refund we should've cancelled at least one week before, but that was also not feasible since, like I had stated, the show was only cancelled rwo days before. I tried being reasonable and hoping he had an ounce of compassion, empathy, basic human understanding, anything. It is my objective NOT to pay for being ripped off and have thus cancelled the card I had used to make the reservation. It's not enough to put on a fake a smile and say polite-sounding things while you do everything in your power to rip off the next man. Karma.

Staff is amazing and so kind. Room was great, clean and updated. Located is right next to the Metro Line 1, which is very convenient. We loved our stay!